1 reviews | Active since Member
We had a completely horrendous experience at this Hotel. The manager handle our payment query with complete disrespect. He was rude and obnoxious and completely out of line. Him and his staff members virtually harassed us throughout our visit to their hotel. We were welcomed to a cancelled reservation and no clear explanation or courteous call before we arrived. This due to a technical error on the hotel's side which they then made our problem. The hotel manager wanted to handle the matter but did not even know our names nor did he know the details of the reservation. He blatantly lied to us about having follow-up with Expedia and then made it our problem to follow up with their agreement with Expedia. He was completely unprofessional and made us feel like criminals. Please do not visit this hotel at all.