2025 System Upgrades & Customer Support Improvements

Over the past few months, we have undertaken a comprehensive review of our Back-to-School seasons from the past two years, alongside an in-depth analysis of all customer feedback received. This forms a key part of our broader strategy to significantly enhance our service delivery, address previous shortcomings, and ensure an even more efficient, reliable, and customer-centric experience moving forward. As part of these continuous improvements, we are pleased to introduce;

1. A dedicated WhatsApp Business line for customer support and general enquiries. 2. WhatsApp Business line will offer extended hours during the Back-to-School season (October – February) 3. Launching a dedicated support email focused on resolving customer queries, providing order updates and general support. support@amandajohnson.co.za 4. An upgraded direct cellphone line will be available to call from 9:00 to 16:00, Monday to Friday. 5. Hiring a dedicated customer service team member to handle queries during peak periods. 6. Launching an improved order tracking system.

We are confident that these enhancements will provide the accessibility and responsiveness our customers deserve, and we remain fully committed to continuously developing our offerings through clear communication and dependable service.

Calvin Johnson | Business Development Lead