Very unprofessional and bad service

This is my first time using Amarelle Logistics and its a very bad experience. I took a chance to get them to pick my furniture from Capetown on the 28-05-2022 and transport to Durban. I still haven't received my delivery and its the 04-06-2022. I have paid for the delivery in full. My calls and messages are being ignore. I'm thinking of reporting them and opening a case against them for theft.