SCAM?

<p>I had bought gold silver and platinum over a couple years and paid with a Debit Order of R300 per month.   I decided to claim my gold etc and close my account.   That was December 2014.   As it was taking so long for me to receive my silver (they had suggested that I take only silver as there was too little gold), I took them up on the offer of sending me the money instead.   To date I have received only approx. R1000.   What is happening to people who have paid huge sums over many years?   What access does one have to one's records and how does one recover one's money?</p>