Amazon Customer Suppors is a ****!

I bought a laptop on amazon and it did not appear on my orders. I directly connected with amazon three times. I let them know that my master depends on it if they wont be able to deliver it for tomorrow (today) I would fail therefore If this is the case I need to look in to other opinions. All there customer support **** to my face and they said that it will be delivered on time. Hoever I checked today again and they said the same thing as the other customer support. I said that they **** and laptop is not arriving and I wanted to complaint but they did not take me seriously and started to give me short answers. As I tried to explain my situation the maneger asked me to end chat by saying is there anything else 3 times while I was still reporting the issue. Huge company like amazon should be trustworthy. I will never buy from amazon again. Now I will probably fail and my 15.000pound is gone for nothing. DONT TRUST AMAZON!!!