really really really bad service on the planet

its been a rig-ma-roll of bad endless experience with amazon its a freaking nightmare i agree with another customer here "they want sales" "but there is zero care afterwards" they debit my account without my permission and a item arrived here at my door by DHL whom is just as ************* to help im sitting with a item which does not belong here and after many cancellations on their website before the item even left there warehouse.....it still came to my front door after another 20 emails of trying to get their attention of cancellations after a few weeks still to no avail they did not give me a tracking/waybill/carrier number i cant return it cause they dumb when they read mail swear there is kids working there who cannot answer me one question or help or forward me to the right departments still no help they dont even respond with the right words or help regarding the specific email i sent the only email i have gotten back is "how is our service please rate it"

there was also a response with a email from them to cancel a order which is absolutely irrelevant and nothing to do with the order in question that really needs to be cancelled they took R9000 out my account and i am sitting with a item dont order from them you have zero gaurentee of any help or service with any issues they incompetant when i ordered from wootware or takealot and canceled or returned a item it was within 3 days and getting my money back no hassle no fuss but amazon has no good customer service this is pure theft on my account