Amobia Communications
2.5|369 reviews
KD
Kaye D
1 reviews | Active since Member
28 Jan 2026, 09:03
Punished for a power outage while paying premium prices for poor service!!
I was paying R769 per month for a 10Mbps connection with Amobia, which is already indefensible pricing. Despite this, Amobia increased the price after refusing a second grace period, even though the delayed payment was caused by an extended power outage outside of my control. When I escalated the matter to a senior manager, I was met with zero empathy, zero compassion, and a punitive attitude. Customers are penalised rather than supported. I am now switching to 60Mbps fibre for R685 per month, which clearly highlights how outdated and customer-unfriendly Amobia’s service and pricing are.
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Replies (3)0
Replies (3)Amobia Communications's replyOfficial
28 Jan 2026, 09:38Good day and thank you for your feedback. I would like to clarify a few points regarding the information shared.
Your service with us is a 60Mbps/60Mbps connection, not the 10Mbps connection referenced in your post.
Please also note that annual price adjustments are implemented by the Fibre Network Operator (FNO,) in this instance 'Frogfoot’, not by the Internet Service Providers (ISPs).
Your connection was suspended due to non‑payment on the date that a special arrangement had already been agreed to, as was allowed for you in previous months, even though the standard terms provide that customers are to be disabled if payment is not made by the 5th of a given month. Amobia has offered grace and empathy on multiple occasions
We always do our best to assist customers who may be experiencing financial difficulties; however, when agreed payment arrangements are not adhered to, it becomes challenging for us to offer further grace beyond what the standard consumer is already receiving based on the terms and conditions agreed to when selecting the service.
Your service with us is a 60Mbps/60Mbps connection, not the 10Mbps connection referenced in your post.
Please also note that annual price adjustments are implemented by the Fibre Network Operator (FNO,) in this instance 'Frogfoot’, not by the Internet Service Providers (ISPs).
Your connection was suspended due to non‑payment on the date that a special arrangement had already been agreed to, as was allowed for you in previous months, even though the standard terms provide that customers are to be disabled if payment is not made by the 5th of a given month. Amobia has offered grace and empathy on multiple occasions
We always do our best to assist customers who may be experiencing financial difficulties; however, when agreed payment arrangements are not adhered to, it becomes challenging for us to offer further grace beyond what the standard consumer is already receiving based on the terms and conditions agreed to when selecting the service.
Best regards,
Amobia Communications's reply28 Jan 2026, 09:38
Official
Good day and thank you for your feedback. I would like to clarify a few points regarding the information shared.
Your service with us is a 60Mbps/60Mbps connection, not the 10Mbps connection referenced in your post.
Please also note that annual price adjustments are implemented by the Fibre Network Operator (FNO,) in this instance 'Frogfoot’, not by the Internet Service Providers (ISPs).
Your connection was suspended due to non‑payment on the date that a special arrangement had already been agreed to, as was allowed for you in previous months, even though the standard terms provide that customers are to be disabled if payment is not made by the 5th of a given month. Amobia has offered grace and empathy on multiple occasions
We always do our best to assist customers who may be experiencing financial difficulties; however, when agreed payment arrangements are not adhered to, it becomes challenging for us to offer further grace beyond what the standard consumer is already receiving based on the terms and conditions agreed to when selecting the service.
Your service with us is a 60Mbps/60Mbps connection, not the 10Mbps connection referenced in your post.
Please also note that annual price adjustments are implemented by the Fibre Network Operator (FNO,) in this instance 'Frogfoot’, not by the Internet Service Providers (ISPs).
Your connection was suspended due to non‑payment on the date that a special arrangement had already been agreed to, as was allowed for you in previous months, even though the standard terms provide that customers are to be disabled if payment is not made by the 5th of a given month. Amobia has offered grace and empathy on multiple occasions
We always do our best to assist customers who may be experiencing financial difficulties; however, when agreed payment arrangements are not adhered to, it becomes challenging for us to offer further grace beyond what the standard consumer is already receiving based on the terms and conditions agreed to when selecting the service.
Best regards,
KD
Kaye D's updateReviewer Update
28 Jan 2026, 14:45Thank you for the response. The issue raised was never primarily about line speed or annual increases and focusing on these points sidesteps the actual concern. The core issue is the handling of a short payment extension request during an exceptional circumstance and the failure to operationally implement an approved arrangement. After escalation, the Relational Manager approved an extension until Friday. Despite this, the service was still disconnected. Support subsequently advised that they were unable to assist, citing internal constraints. An approval that is not actioned is effectively meaningless. I have been a customer for several years and have consistently met my obligations, including honouring previous short-term arrangements when granted. This was not a refusal to pay, but a request for a brief extension which was ultimately approved, yet not executed……… The inconsistent handling of this matter, the initial refusal and the subsequent service disconnection despite approval demonstrate a clear breakdown in internal communication and accountability. It is this sequence of events not pricing structures or network ownership — that led to my decision to cancel and move to an alternative provider. I stand by my experience as shared and have escalated the matter through the appropriate formal channels for independent review.
KD
Kaye D's update28 Jan 2026, 14:45
Reviewer Update
Thank you for the response. The issue raised was never primarily about line speed or annual increases and focusing on these points sidesteps the actual concern. The core issue is the handling of a short payment extension request during an exceptional circumstance and the failure to operationally implement an approved arrangement. After escalation, the Relational Manager approved an extension until Friday. Despite this, the service was still disconnected. Support subsequently advised that they were unable to assist, citing internal constraints. An approval that is not actioned is effectively meaningless. I have been a customer for several years and have consistently met my obligations, including honouring previous short-term arrangements when granted. This was not a refusal to pay, but a request for a brief extension which was ultimately approved, yet not executed……… The inconsistent handling of this matter, the initial refusal and the subsequent service disconnection despite approval demonstrate a clear breakdown in internal communication and accountability. It is this sequence of events not pricing structures or network ownership — that led to my decision to cancel and move to an alternative provider. I stand by my experience as shared and have escalated the matter through the appropriate formal channels for independent review.
Amobia Communications's replyOfficial
29 Jan 2026, 06:33 Good day,
Our response was based directly on the information you provided in your post.
The reason your connection was ultimately disconnected is that the original payment arrangement was not met, which then required a second arrangement. If the first arrangement had been honored, there would have been no need for the service to be disconnected.
I have also reviewed your tickets, and multiple payment arrangements were made to assist you. In total, 19 payment arrangements were created from 2024 to date.
We wish you all the best with your new ISP and consider this matter closed.
Our response was based directly on the information you provided in your post.
The reason your connection was ultimately disconnected is that the original payment arrangement was not met, which then required a second arrangement. If the first arrangement had been honored, there would have been no need for the service to be disconnected.
I have also reviewed your tickets, and multiple payment arrangements were made to assist you. In total, 19 payment arrangements were created from 2024 to date.
We wish you all the best with your new ISP and consider this matter closed.
Best regards,
Amobia Communications's reply29 Jan 2026, 06:33
Official
Good day,
Our response was based directly on the information you provided in your post.
The reason your connection was ultimately disconnected is that the original payment arrangement was not met, which then required a second arrangement. If the first arrangement had been honored, there would have been no need for the service to be disconnected.
I have also reviewed your tickets, and multiple payment arrangements were made to assist you. In total, 19 payment arrangements were created from 2024 to date.
We wish you all the best with your new ISP and consider this matter closed.
Our response was based directly on the information you provided in your post.
The reason your connection was ultimately disconnected is that the original payment arrangement was not met, which then required a second arrangement. If the first arrangement had been honored, there would have been no need for the service to be disconnected.
I have also reviewed your tickets, and multiple payment arrangements were made to assist you. In total, 19 payment arrangements were created from 2024 to date.
We wish you all the best with your new ISP and consider this matter closed.
Best regards,