Scam!

On 20 August 2019 we booked accomodation from a hotel called Balmoral in Durban through an agency called "Amoma.com", we used this agency before in May of 2019 booking with a different hotel. we paid a sum of 5616 for 6 nights. We had booked to stay over from the 17 December to 23 December 2019. Upon arriving to our set accomodation, to our surprize we were told that the Balmoral hotel did not receive any reservation of booking because they did not do business with the agency "Amoma" anymore. when we asked why we were told that this agency "Amoma had stopped trading" therefore any booking done through this agency would be cancelled, however in order to receive a refund we would have to contact the reserve hotels for further information. We were then sent from pillar to post by the Reserve hotels, their response was that they knew nothing about a booking by the reference number we provided and that we should enquire from the "reserved" hotel and not the Reserve hotels. The so-called "Reserved" hotel denied any responsibility for this reservation. Till today we have not received a refund.