Bad service

I have had few bad encounters with Amore - cancelled appointments - double booked appointments ect - specifically Brackenfell. I did my nails in the week and it damaged same day- messaged to let them know they offered to repair - I also requested for Pedi for my feet, little did i know it does not include a paint. I arrived and then nail tech told me what pedi is - I then asked her to rather to soak off then paint gel on my toes and leave scrub as she advised there was not enough time.

She was not happy went to reception and reception told me they cant assist they can only do scrub - I then said cancel it I was disappointed. I then opted to just to repair of my one nail. whilst sitting the nail tech that refused to do my feet goes to another colleague and speaks about my situation in her language which I clearly don't understand but they way they looked at me and comments they made indicated they spoke about me. when I was done i went to reception and saw same girl that could not assist me doing her collogue toes, so she never had time to do mine but she did to do her colleague, how unprofessional. I complained to reception that is unprofessional for staff to be talking about clients especially in their language.

I am disgusted with staff service in Brackenfell.