Butchered lashes

I have been dealing with this establishment for just over 18months. My first negative experience I had with the business after having to scream shout and demand to speak with a manager was resolved by them offering a voucher to redo the Nails that were butchered by their Nail tech who claimed she could do polygel and a friend of mine asked me to try them as opposed to Acrylic due to that experience I have never attempted polygel nails since then despite my managers polygel nails looking so good. Fast forward to the only service I was still doing with them, the lashes. Their lash tech at the Colloseum Branch by the name of Melody is very good and each booking I insisted to only work with her. The branch has let me down twice despite me asking them to tell me should Melody not be available due to a number of unforeseen circumstances and the store has failed twice to honour that request and that led to me loosing some of my natural lashes when one of their new techs butchered my lashes and that was December 2024, unaware that I lost my natural lashes, January 18 I went for my appointment and we were laughing about the previous tech myself and Melody. I booked a session that normally takes 1:30 minutes however on this particular day the service only took 45 minutes, I raised my disatisfaction and Melody and the receptionist assisted me that the lashes would last, however should they not last, I must notify them. I did exactly that on the 10th day when I only had 4-5 lashes left and they told me about a 7 day grace period to notify them forgetting the minute notice I gave them when I saw that those lashes were not gonna make it to 2-3 weeks still looking good as they normally do. The back and forth what’s app messages between me and their receptionist refusing to give me their managers number not Email address. I am utterly disgusted and appalled by how their staff treats clients that had been doing business with them for such a long time with no complaints, but then again why am I supposed with an enterprise that hires undocumented staff , jokes on me for thinking they would act and fix their error