Bad service and false advertising

Amrod is a company that doesn't take their customers seriously. I have registered with them in July and supposed to receive the welcome pack. When I queried about when I was going to receive it, this was in August, I was told it's gift from them and what I paid for was admin fee. Absolute non sense, it clearly states, the welcome pack for that amount and nothing about admin fee, ridiculous that admin fee for an online store is R1000. Then in September, I received an email that my pack is ready, and waiting to be fetched in the JHB branch, I requested delivery in my registration and I live in DBN. I emailed them , got a response a day later to change, Still no pack received to date. I emailed them again, promised that it will be sent but not sure, as it's with their couriers. Fine I waited, still no apologies, but rude responses. On the 21 October, I emailed again, this time I was told, the courier company would call me and delivery will be done the next day. Well it's the 24 October and still nothing, I emailed them again yesterday, and today, no response from them. Amrod is poor service and have false advertising. Im registered with other suppliers and never paid any fees, but receive excellent service unlike Amrod. They don't keep to their word and don't deliver