Very poor customer service

Booked a Blue Train trip through them. Efficient to the point of payment. After the trip there were some major issues, as well as some highlights. I sent feedback and was promised a response once they had investigated. Then nothing..four weeks on and still no feedback. I chased them up repeatedly..slow almost non existent responsiveness..they do not care once they have your money. If they want repeat customers or customers to act as ambassadors for them then they need a radical change. As someone who has worked in the hospitality industry for many years, their attitude is terrible. Cannot recommend them at all and I will be approaching the Blue Train Management directly.