WORST SERVICE EVER

I purchased a second hand fridge from BITS AND BOLTS almost a year ago. From day 1 the fridge did not make cold and the freezer froze up that the door could not close. The shop where I bought it said they do not do refunds, and the technicians from Andys has been in and out of my house. AND IT IS STILL NOT FIXED! last time it went in, it came back without one of my freezer drawers, this has been months now! They simply put their hands up in the air and say there's nothing more they can do. Every month I loose money as I need to throw away food due to not making cold and unfreezing. WORST SERVICE EVER! Never use ANDYS or Buy from BITS AND BOLTS!