Cancellation of Chronic Medication Benefi

I am writing a complaint in response to a letter I received today indicating that my chronic medication benefit will be cancelled due to an alleged lack of qualifying claims over the past 12 months. According to your communication, the claims history suggests that I have not accessed chronic medication for the registered condition(s). However, this is not accurate. In fact, just last month, I collected a prescription for Vyvanse, which is the chronic medication prescribed by my daughter Ziara Thomas’s paediatrician - Dr Tshigabe for her Attention Deficit Disorder. I have an active script for June as well, which I am happy to provide. These prescriptions are dispensed at Dischem and are submitted to the medical aid at the point of sale—so the transaction and chronic medication record should be visible in your claims history. Additionally, my daughter is also on Epilim for epilepsy, which should likewise qualify as a chronic medication. Given that these medications are clearly dispensed via the medical aid, I am concerned that this information has not been properly reflected in your assessment. Review the matter urgently and advise why the chronic medication benefit has been cancelled despite ongoing qualifying claims. I would appreciate a prompt resolution to avoid further disruption.