RL
Ruwaida L
Active since Aug 2014
284
Reviews
0
Industries
Reviews
284 reviews1 month ago
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
0 replies
1 month ago
Failure to Refund January Premium Following Approved Retrenchment Claim
I am extremely disheartened that I once again have to raise a complaint about FNB on HelloPeter. This situation could have been avoided had FNB simply adhered to its commitments and followed through on what was promised. I was retrenched in December 2025 and submitted my retrenchment insurance claim on 23 January 2026. Despite this, a premium for my personal loan — which is covered by the retrenchment policy — was debited from my account on 27 January 2026. I had to escalate the matter via HelloPeter before my claim was assessed and approved. Following approval, FNB paid the February 2026 premium. I subsequently requested a refund of the January 2026 premium, as the policy should have been activated in January, given that I was retrenched in December 2025. The January premium should therefore have been covered under the policy. I was informed that the assessor would liaise with the loans department regarding the refund. To date, I have received neither the refund nor any feedback on the matter. I wish to reiterate to FNB that when one is unemployed, every cent counts. I took out the retrenchment policy responsibly to ensure financial protection in circumstances such as these. I should not have to endure additional stress and repeatedly fight for FNB to fulfill its obligations properly.
53 replies
2 months ago
Urgent: Retrenchment Claim – Lack of Feedback and Inconsistent Processing
I am writing to formally raise my concern regarding the retrenchment cover claims submitted on 22 January for my home loan, two personal loans, and credit card. I responsibly took out retrenchment cover on all these facilities to safeguard myself in the unfortunate event of losing my job. Unfortunately, I was retrenched last year, and immediately upon receiving the necessary documentation from my employer, I submitted a claim covering all four facilities. My home loan claim was approved within three days, and the instalment was paid the evening before the debit order date. However: My credit card was still debited despite the claim submission. I received no communication regarding the status of my two personal loan claims. I subsequently sent an email requesting feedback on the credit card and personal loan claims, and also requested a refund should the credit card retrenchment claim have been approved. To date, I have received no response. Today, 19 February, I contacted the Life Claims department and was informed that: The credit card claim has been closed. One personal loan claim has been closed. The second personal loan claim has been approved. This is extremely concerning, as the claims were submitted together as one retrenchment claim with the exact same supporting documents. I do not understand how two facilities can be approved using the documents provided, while the other two are closed or require additional documentation—without any formal communication to me explaining what further documents are required. The documentation submitted clearly states that I was retrenched, including the relevant dates and employer details. If additional documents are required, I need clear and specific guidance on what is outstanding, as I have already provided all documentation in my possession. What is particularly distressing is that these claims were closed without any communication—no call, no email, and no explanation.I am currently not receiving a salary, and FNB will be debiting my loans and credit card on 25 February. Being retrenched is already a highly stressful and uncertain experience. It is deeply frustrating to now also face financial pressure due to a lack of communication and inconsistent handling of claims for policies that I have responsibly taken out and paid for. I request the following urgently: A written explanation for the closure of the credit card and one personal loan claim. Confirmation of what additional documentation, if any, is required. Clarification on whether the credit card debit will be refunded if the claim qualifies. Urgent review and resolution of all retrenchment claims before 25 February. Please treat this matter as urgent. I require immediate clarity and resolution.
53 replies
2 months ago
Incorrect Charges After Settlement and Failure to Close Account
I recently took the time to submit a compliment to FNB for the efficient handling of my retrenchment claim. Unfortunately, I am now compelled to lodge a formal complaint regarding the lack of resolution on my revolving credit loan settlement and closure. On 23 January, I contacted FNB to request a settlement balance for my revolving credit loan, as I was unable to settle and close the account via the app. The consultant advised me that the settlement amount was R177,068, which I immediately paid. I was then informed that the amount was 90 cents short, which I also paid, bringing the total settlement to R177,068.90. The consultant confirmed that everything was in order and advised that a request would be submitted to have the account closed. Despite this, on 24 January, additional charges of R2,917 ran on the account. These charges are not my fault. I acted in good faith, re**** on the settlement figure provided by your agent, and paid the exact amount required to close the account. Any transactions or charges that occurred after I was instructed on the settlement amount should therefore be reversed, as the account should have been closed following my payment. I have since followed up with agents on the chat and a banker, who has advised that the matter has been escalated to management. However, I am still awaiting final resolution. I do not understand why I am being penalised after making full settlement as instructed. The bank has received its settlement in full, and I expect the account to be closed without further delay, and all incorrect charges to be reversed. I have been waiting since 23 January for this matter to be resolved, and I request that it now be finalised urgently. I look forward to your prompt intervention and written confirmation that: The additional charges have been reversed, and The revolving credit account has been successfully closed. The bank should be happy to have recieved their monies i owe them
56 replies
3 months ago
Exceptional Claims Experience During a Difficult Time
I am often quick to report poor service experiences, but I am equally committed to acknowledging exceptional service when it is deserved. This compliment to FNB comes genuinely from my heart, given the circumstances. Being retrenched is an incredibly difficult and stressful experience, and the financial impact is often the most overwhelming part. However, when organisations like FNB step in and ensure that a retrenchment policy—one that was taken out responsibly—is honoured promptly, it makes an immense difference. I only received my retrenchment letter from my employer last week, and my home loan debit order was due just a few days after I submitted my claim. I was extremely concerned that the claim might take time to process and that I would not have the funds available to cover my bond instalment this month. To my relief and gratitude, FNB approved my claim within just one to two days. Today, on the date that my debit order is due, the instalment was paid out to me so that the bond payment could go through successfully. Knowing that my home—the roof over our heads—remains secure during this difficult time brings me indescribable comfort. Thank you to the FNB Claims Team for processing my claim so efficiently and ensuring that I had the necessary funds in time. You have no idea how much stress you have lifted off my shoulders. From the bottom of my heart, thank you.
56 replies
3 months ago
AMS does not want to pay a claim they keep claiming unclear imaagw
I have submitted a claim twice now, claims dot keeps saying the image is unclear and I have scanned the reciept twice now nothing is unclear about the reciept that I am sending but they keep saying the image is unclear, is it to avoid paying the claim
0 replies
4 months ago
Double debited with no explanation
Bonitas (Boncap) double debited me for December, took off double tthe installments and now my account is in arrears and no explanation whatsoever for a double debit, this is the second time they have done this, causing my account to reflect badly and all they did the first time was apologise how do you just take money from peoples accounts without any explanation
56 replies
4 months ago
Loyal customer, but tonight’s order from Mochachos Ferndale was a complete letdown. Poor quality and unacceptable taste.
I placed an order via Uber Eats from Mochachos Ferndale for two burgers, strips, and chips. This is a regular order for us, as we usually enjoy your burgers and sides. Unfortunately, this particular order was extremely disappointing. The chips were bland and unpleasant, and the burgers were so unappetising that I could not finish mine, while my daughter did not eat hers at all. The food had an unusual, almost medicinal taste. Due to this experience, I am very unhappy with the quality received and am hesitant to order from the Ferndale branch again.
0 replies
4 months ago
Bieng told to go to an internet cafe to submit highly personal information
I am attempting to submit my claim with all supporting documents, but despite emailing it multiple times (five attempts), I continue to receive the following error message: The file size must not exceed 10 MB. The file must not be password protected. The file must be in one of the following formats: PDF Microsoft Word JPEG image PNG image Please note that my files meet these requirements: Total size: 638 KB Format: PDF No password protection Despite this, the system rejects my submission. When I contact the claims call center, I am advised to visit a branch or an internet café. In today’s digital age, this is highly inconvenient and raises concerns about the security of personal documents. It is unreasonable to expect clients to take time off work and use public facilities for such sensitive matters. I urge FNB Life to review this process and consider implementing more efficient and secure digital solutions, similar to those offered by other insurers such as Santam. This experience is frustrating and does not align with modern service standards. Can FNB life claims urgently call me t resolve this without asking me to go to branches or internet cafes imagine
53 replies
6 months ago
Diabetic Medication Delivery boncap
I need to raise concern regarding a delay in the delivery of my diabetic medication, which is now becoming critical. On 10 October, I submitted a new prescription to Marara Pharmacy, as directed by Bonitas (Boncap). On 21 October, I received an authorisation letter indicating that the medication had been approved—the line item under the authorisation number reflects a status of "accepted." Despite this, Marara Pharmacy has yet to deliver the medication, and I am now running dangerously low. I contacted Marara Pharmacy telephonically, but the staff member who answered was unable to provide clarity and attempted to transfer me to the pharmacist. I remained on hold for over 10 minutes without resolution. This delay is unacceptable given the nature of the medication and the potential health risks involved. The lack of coordination between Bonitas and Marara Pharmacy is causing undue stress and compromising my well-being. I respectfully request urgent intervention to ensure the medication is dispatched without further delay.
53 replies
Review Distribution
5 Star
15 (5.28169014084507%)
4 Star
0 (0%)
3 Star
1 (0.352112676056338%)
2 Star
33 (11.619718309859154%)
1 Star
235 (82.74647887323944%)