Sad sad sad service delivery from Anmor Funeral Services

I have recently had the misfortune of using a Funeral Home called Anmor Funeral Services based in Krugersdorp. Sadly, they have come against my family at every turn.

1) Before we undertook to use the services of Anmor - I confirmed (while at the hospital) that they had the facilities to accommodate a viewing my late bother in order to day goodbye, in line with covid protocols. they promised me YES. 2) I confirmed this point with them several times before coming through. But when we arrived there - they refused us the chance to day goodbye. 3) Anmor Funeral Services informed me that the Ivan's Ashes were ready - they sent the invoice with extra charges on, I queried the charge and they never responded for 2 days. 4) I phoned Anmor 2 days later, Ansie Engelbrecht began the inquisition asking if I had not been contacted by her husband Mornay, when I said no - I was informed she had emailed 3 times already, in a VERY aggravate accusatory tone. And how it was seemingly an imposition to have to do it again. Personally, I would have just apologised for the email not being received and resent the email waiting on the line to see I got it. But this was a c**** for Anmor. 5) Ansie /Anmor never fully explained to me what the extra fee was for, and why they did not mention it in the beginning. After several sour, rude and unpleasant emails / whatsapps and phone calls where I put the phone down on her because she was too busy talking over her client to actually listen. She said she'd remove the extra unexplained charge. 6) I went to collect the ashes, they were not ready. I met them in the morning as they had told to me to do. Having needed to take time off work. Ansie was nowhere in sight, Mornay was nowhere in sight. Their "front of house" person attended to me saying the box I had paid for had not yet arrived. 7) While we were there, she sent their driver to collect saying it would take only a few minutes. A few moments later she came through, and she said the person who does the engraving was stuck in the middle of riots in Randfontein, and they would give me a temporary box for now. Then once the engraved box was completed, they would deliver the engraved box to me. 8) I had to ask for all the forms, death certificate, reports from the hospital, because they were not available when I was there to collect. If I had not asked, they would not have given these to me. 9) 4 days later I have asked about the engraved box, they were going to deliver. Ansie Engelbrecht has said, they did not say they would deliver, and I can go and collect it. 10) I had a friend with me, when we were told that they would deliver it to me. Anmor is denying they said any such thing. 11) When we were leaving, he guy who went to fetch the engraved box (behind riot lines) came in to say the lady was not there for them to collect the box, as she was on other deliveries. Funny how this did not tie up with their story of riots.

I am outraged that such a company in this industry can be so rife with callous, insensitive and uncaring people. Ansie told me earlier in the week how this was their ministry and calling - it is a pity they have sullied the name of this industry by heartlessly attending to us at every turn.