JA
John A
Active since Jan 2016
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
The Most Memorable 50th Birthday Celebration
It was my 50th birthday celebration, Nossa Casa is my favourite restaurant in general, so I could not imagine celebrating my birthday any place else. Michael and I met a couple of times before hand to go over preparations, he gave referrals for balloons, cakes, etc. and all went through without a hitch. Balloons arrived before I got there, I picked up the cake early and delivered the toasting sparkling wine. Michael made a point to assign my favourite waitrons, Jonathan and Princess, to our section and I arrived a little early to add my touch to the table settings to finish the evening preparations to my personal tastes. Nossa Casa did not disappoint; all my guests were treated like gold (especially my blind father whom they gave extra attention to.) I have to mention that even though we had Jonathan and Princess attending us almost exclusively, ALL the waiters jumped in and made sure there was not an empty glass left lying around, drinks were topped up, food arrived at the same time, “scufftins” were packed with leftovers, and everything was cleared when finished. We had 3 courses and the food was exceptional. Special attention was given to my requests, and everything went down without a hitch. the WHOLE staff of Nossa Casa was attentive, kind, professional, friendly and outstanding from the moment we arrived until the time we left. People who had "doggy bags," held onto them vehemently excited for round 2 and I got feedback from those guests on how awesome their lunch was the next day, reigniting the memories of the celebrations the night before. Nossa Casa was full, with other celebrations and general walk ins for dinner, and no-one seemed to be ignored, or left waiting, the restaurant ran like clockwork. And most importantly, myself and my guests felt like we were the only ones there. Michael, you and the team were AMAZING and truly made my 50th a night to remember. All my guests have made a special mention of how fantastic you all were. THANK YOU THANK YOU THANK YOU. I would recommend Nossa Casa to anyone for any function, be it 5 guests or 55. (I believe they have held functions up to 100 strong for 21st's and other occasions complete with DJ's and dancing; I am sure these all went as perfectly as mine.) I have been to Nossa Casa several times in the last couple of years, and the quality of food and service has NEVER declined or disappointed. You guys have a winning formula, and I am so grateful you made my evening so memorable. You are truly the best.
0 replies
25 months ago
Standard Bank have officially lost the plot when it comes to Service.
Hi, I need to pull an aco**** verification letter from the online banking - this is difficult as I cannot see where or how to do it. looking online - they do not show me how to do it with the profile I work with, I phoned and after 40 minutes on hold to a never ending tune loop I eventually hung up. Standard bank has lost it's service ability - so sad. BEST PART - I report the complaint on their online platform to report a complaint - and it says "SORRY" There was a technical error! We apologise for the inconvenience, however we are currently experiencing technical errors. Please try again in a few minutes time or visit your nearest branch. Standard Bank have officially lost the plot when it comes to Service.
53 replies
29 months ago
Life Healthcare take advantage of a Disabled Pensioner.
A good friend was visiting SA from the UK a couple of months back sadly needed to be booked into Flora Clinic for a procedure. Given the circumstances the clinic demanded payment upfront. My friend (after receiving substandard treatment) left the hospital to recover at home. and had incurred a credit on his bill. I wish to add the my friend is both blind and a pensioner, it seems the hospital have given him the run around for over 5 weeks now each time he makes contact with the hospital there is another new reason for them not to refund him. IT took a month for them to put my friend in contact with the right people and since then, Mr. Kampare has given my friend the run around . Excuses have been that he was on leave and couldn't attend, then he was attending, but the were battling with the paperwork, then the paper work was in and payment send to to be released (o the 8th November) - but it would take 10 - 15 days, these days lapsed on the 29th November - and now the hospital's license to process the payment has expired, so my friend has to wait another week or so. The country shuts down slowly for Christmas from next week - at this rate my friend will be left in the cold this winter. It is a shame how this clinic treats their patients. It shows South Africa in a horrible light overseas as well. what a bitter pill to swallow.
71 replies
43 months ago
SUB-Standard Bank
Here's an update to my recent debacle with Sub-Standard Bank. After having reported on a viral platform about how Sub-Standard Bank, despite numerous requests from the changing committee and directors, Sub-Standard Bank have not updated the Group's signatories for 20 years. They still have signatories from 20 years on the account - some of whom are no longer with us! It was only since I launched an enquiry on Hello Peter that I finally had some action, although I need to phone every day and email every day for a progress report. I was told that management was dealing with it and the case lodged on Hello Peter was now considered closed. This was last week already. Please bear in mind they need only to collect 16 signatures and forms. Today I asked if the forms had been requested, Prabashnee assured me they asked for them – but not one has been received. I spoke to the directors who assured me no such request was made. We have been going in circles for 2 years. 3 levels of management and no resolution. I have spoken to the admin administrator Thami - His supervisor Selvaranie Govender, her supervisor Prabashnee Pillay and her supervisor Thavendran Naidoo. Still the simplest task cannot be sorted. Management here seems to have the power to end the resolution process with the Complaint - Resolution department. Is there no other place to take such issues. Surely, they answer to someone! Sub-Standard Bank have lost the plot.
133 replies
43 months ago
From Moving forward to it CAN'T be. Slogans are never right.
I am a bookkeeper and have been fruitlessly trying to help a client get Standard Bank to comply update their system to comply with FICA rules. My client works with a board to facilitate invested funds and ensure these are used to upgrade, give bursaries, support students and build the longevity of their industry. Basically the current directors on the accounts have long since left some have even passed away. So we cannot make adjustment on the account, we cannot access two of the accounts and Std Bank are as helpful as flies at a braai. I have been trying to get the mandates updated for at least a year, but with no luck. The board members are seasoned professionals in their field and find themselves split around the countryside with unusual hours. Standard bank are so rigid in their process that by the time we have all the documents signed the original ones are out of date so we have to begin again. I went into the archives and found emails complete with signed mandates and supporting documentation submitted to standard Bank - but they did not update these mandates. In fact, several attempts were made - but the system remains 20 years out of date. I have been actively trying to get resolution but the management team are disinterested and the staff unhelpful. I am constantly email and phoning and driving the process, it has taken two weeks to get no where. Thavendra, Prabashnee & Selvaranie are the 2nd Escalation, 1st Escalation and relationship manager for my client and none of them will assist unless we beg and plead! It is deplorable.
133 replies
47 months ago
customercare@vodacom.co.za
We have were disconnected from the Vodacom Fibre Service on the 2nd June 2022. What amuses me is the word Escalation! Vodacom have been escalating our fault since last week - each escalation taking 24 - 48 (now 24 to 72) hours to attend. Vodacom blame Openserve, and Openserve part of Telkom, continue to do nothing. Vodacom can't help because there system cannot populate a specific number on the Openserve system. Apparently everyone has ascertained that the problem lies in the hardware - but no one can do anything about it until Openserve come and physically check the box, which they cannot do because Vodacom cannot raise the query on their side. WHEN did the service industry get taken over by inefficient uncaring call centre agents who can not actually help!
537 replies
54 months ago
Trying to Port to MTN
Trying to Port to MTN I cancelled my contract with Cell C in the hopes I would have a better service at MTN. I had recently moved my household internet to MTN LTE and it was an overall pleasant experience. I have been trying to get MTN to assist and to date I have had NO LUCK I went into the store at Randridge mall on the 31st October and signed a whole new deal, but here I sit almost 10 days later, I am still on Cell C – the porting has not been done the addition to my current contract not been effected. I called Mpho at the Randridge Branch on Friday 5th November – he promised to get back to me that day with feedback, but to no avail. I would just like to know what is or is not happening!!!
0 replies
58 months ago
Sad sad sad service delivery from Anmor Funeral Services
I have recently had the misfortune of using a Funeral Home called Anmor Funeral Services based in Krugersdorp. Sadly, they have come against my family at every turn. 1) Before we undertook to use the services of Anmor - I confirmed (while at the hospital) that they had the facilities to accommodate a viewing my late bother in order to day goodbye, in line with covid protocols. they promised me YES. 2) I confirmed this point with them several times before coming through. But when we arrived there - they refused us the chance to day goodbye. 3) Anmor Funeral Services informed me that the Ivan's Ashes were ready - they sent the invoice with extra charges on, I queried the charge and they never responded for 2 days. 4) I phoned Anmor 2 days later, Ansie Engelbrecht began the inquisition asking if I had not been contacted by her husband Mornay, when I said no - I was informed she had emailed 3 times already, in a VERY aggravate accusatory tone. And how it was seemingly an imposition to have to do it again. Personally, I would have just apologised for the email not being received and resent the email waiting on the line to see I got it. But this was a c**** for Anmor. 5) Ansie /Anmor never fully explained to me what the extra fee was for, and why they did not mention it in the beginning. After several sour, rude and unpleasant emails / whatsapps and phone calls where I put the phone down on her because she was too busy talking over her client to actually listen. She said she'd remove the extra unexplained charge. 6) I went to collect the ashes, they were not ready. I met them in the morning as they had told to me to do. Having needed to take time off work. Ansie was nowhere in sight, Mornay was nowhere in sight. Their "front of house" person attended to me saying the box I had paid for had not yet arrived. 7) While we were there, she sent their driver to collect saying it would take only a few minutes. A few moments later she came through, and she said the person who does the engraving was stuck in the middle of riots in Randfontein, and they would give me a temporary box for now. Then once the engraved box was completed, they would deliver the engraved box to me. 8) I had to ask for all the forms, death certificate, reports from the hospital, because they were not available when I was there to collect. If I had not asked, they would not have given these to me. 9) 4 days later I have asked about the engraved box, they were going to deliver. Ansie Engelbrecht has said, they did not say they would deliver, and I can go and collect it. 10) I had a friend with me, when we were told that they would deliver it to me. Anmor is denying they said any such thing. 11) When we were leaving, he guy who went to fetch the engraved box (behind riot lines) came in to say the lady was not there for them to collect the box, as she was on other deliveries. Funny how this did not tie up with their story of riots. I am outraged that such a company in this industry can be so rife with callous, insensitive and uncaring people. Ansie told me earlier in the week how this was their ministry and calling - it is a pity they have sullied the name of this industry by heartlessly attending to us at every turn.
0 replies
58 months ago
FUNERAL HOME VULTURES
I have recently had the misfortune of using a Funeral Home called ANMOR FUNERALS based in Krugersdorp. Sadly they have come against my family at every turn. 1) Before we undertook to use the services of Anmor - I confirmed (while at the hospital) that they had the facilities to accommodate a viewing my late bother in order to day goodbye, in line with covid protocols. they promised me YES. 2) I confirmed this point with them several times before coming through. They refused us the chance to day goodbye. 3) Anmor Funeral Services informed me that the Ivan's Ashes were ready - they sent the invoice with extra charges on, I queried the charge and they never responded for 2 days. 4) I phoned Anmor 2 days later, Ansie Engelbrecht began the inquisition asking if I had not been contacted by her husband Mornay, when I said no - I was informed she had emailed 3 times already and now had to go it again. I would have apologised and just resent the email waiting on the line to see I got it. 5) Ansie /Anmor never actually told me about the extra fee or explained it, after several sour, rude and unpleasant emails / whatsapps and phone calls where I put the phone down on her because she was too busy talking to listen to her client. she said she'd remove the extra unexplained charge. 6) I went to collect the ashes, they were not ready. I met them in the morning as they had requested having taken time off work. Ansie was nowhere in sight, Mornay was nowhere in sight. There "front of house" person attended to me saying the box I had paid for had not yet arrived. 7) She sent their driver to collect it. A few minutes later she said the person who does the engraving was stuck in the middle of riots in Randfontein, and they would hand me a temporary box, and deliver the engraved box to me when it was completed. 8) I had to ask for all the forms, death certificates reports from the hospital, because they were not available when I was there to collect. If I had not asked they would not have given these to me. 9) 4 days later I have asked about the engraved box, they were going to deliver. Ansie Engelbrecht has said, they did not say they would deliver, and I can go and collect it. 10) I had a friend with me, when we were promised that they would deliver it to us. Anmor is now calling myself and my Pastor Friend a Liar!!! what a example of godlike ministry Anmor are. 11) When we were leaving he guy who wen to fect the engraved box (behind riot lines) came in to say the lady was NOT available as she was on other deliveries. Funny how this did NOT tie up with their story. I am outraged that such an industry can be so rife with callous, insensitive and uncaring people. Ansie told me earlier in the week how this was their ministry and calling - it is a pity they have have sullied the name of this industry by heartlessly attending to us at every turn. Ansie and Mornay Engelbrecht from Anmor Funeral Services https://web.facebook.com/anmorbegrafnisse/?_rdc=1&_rdr Your god knows what you have done, your god know how you have disgraced the industry, your god knows how you have *****ed the memory of my brother who devoted his life and praise to the same god you serve. What a shame. SHAME ON YOU!!! You are the reason and people like you are the reason I will never set foot in a church again. I am glad your god will judge you for this one day, and may Ivan stand behind him and ask you what you had against him. and why you treated his family this way!!! SHAME ON YOU ANMOR!!! SHAME ON YOU ANSIE!!! SHAME ON YOU MORNE May the wheel turn and repay you the compassion you have shown me and my family, may the universe grant you the same truths you granted me and my family, may karma give you in equal to what you have given to me and my family.
0 replies
100 months ago
Wish.com = Wish I received the products I paid for
Got to love the concept. I sign up and get some products from Wish.com - mostly as gifts for christmas & birthdays in the year. Order placed in March / April 2017. Goods to arrive in June / July 2017. I have heard that they are notoriously late with delivery, but I am patient and the gifts are ordered WAY in advance. So it is now January 2018 - still no delivery - HAHAHAHAHAHA I email last year to inquire about the delay. They respond efficiently to say that the products have left and are still to arrive, they further say I should have let them know within 30 days of no delivery as that is their policy. I requested a late refund - which means nothing as they stick to their 30 day policy. if it does not arrive within 30 days of delivery date, DON'T BE PATIENT and hopeful that it will still arrive, CANCEL THE ORDER AND GET YOUR MONEY BACK. In fact my best advise for anyone wishing to buy from WISH.COM - STAY WELL AWAY, DON'T BOTHER. If you want to waste money I'll send you my banking details, deposit the money into my account, I'll give you nothing in return and I'll spend it myself on me. That's what they do. Biggest joke of 2017 - I suppose it was April perhaps they were late with the April fools notices. Wish.com - BIGGEST CROCK EVER!!!
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)