Life Healthcare
Verified Business
Life Healthcare
Verified Business
247 Reviews (last 12 months)
Responds in 32 hours 45 min
AI Review Summary
Based on recent customer reviews, Life Healthcare faces significant challenges across virtually all dimensions of the patient experience. Customers consistently describe dangerously long emergency room wait times, negligent nursing care, and a billing and accounts department that is widely regarded as unresponsive and error-prone. While isolated pockets of excellence exist, particularly among named nurses and specific hospital locations, the overwhelming sentiment reflects deep frustration, distress, and a loss of trust in the group.
Top Strengths:
- •Customer Service & Staff Quality: A small number of patients praise individual nurses and doctors by name for compassionate, life-changing care. Locations like Roseacres paediatrics, Beacon Bay gynaecology, and Vincent Pallotti day surgery receive consistently warm feedback.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.4Trustindex Rating
#6Ranked In Medical Aid
32 hours 45 minutesAverage Time To Reply
-77 NPSRecommended: Unlikely
Replied to 69% of negative reviews
Typically takes less than 33 hours 45 min to reply
TrustIndex
3.4
Score
Ranking
#6
in Medical Aid
Avg Reply
32 hours 45 minutes
NPS Score
-77
Recommended: Unlikely
Replied to 69% of negative reviews
Typically takes less than 33 hours 45 min to reply
Review Distribution
1.6|247 Reviews
May '25 - Apr '26
5(12.1%)
4(0.5%)
3(0.9%)
2(5.4%)
1(81.3%)
5(12.1%)
4(0.5%)
3(0.9%)
2(5.4%)
1(81.3%)
Recent reviews (247)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SM
Siyabonga M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:16
Amazing Staff all round
Thank you - my name is Siyabonga Mhlongo and my wife Gugulethu Masibi came to deliver our baby on the 14th of March 2026 at Life Flora Hospital. Firstly, to Lucky Chakale for going over and above to ensure our labour process was hustle free and without any delays. Even assisting with taking the file to the ward when I had ti wait with my son outside. Thank you again for recognising and acknowledging what happened in the past and reassuring us that the hospital takes us and our care very highly- I truly appreciate his efforts in ensuring all went well. Also, to the nursing staff sister Simone and sister Catherine at the labour ward for being so amazing and taking us through the process ensuring my wife’s million questions were all answered. Lastly to the ever amazing dynamic duo Doctor Mulamu and Dr Tshigabe for successfully delivering and after care of both my son and wife, our second bay boy with them appreciate them and their office administration staff always
Helpful (0)
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Siyabonga M
1 reviews | Active since Jan 2020
16 Mar 2026, 17:16
Amazing Staff all round
Thank you - my name is Siyabonga Mhlongo and my wife Gugulethu Masibi came to deliver our baby on the 14th of March 2026 at Life Flora Hospital. Firstly, to Lucky Chakale for going over and above to ensure our labour process was hustle free and without any delays. Even assisting with taking the file to the ward when I had ti wait with my son outside. Thank you again for recognising and acknowledging what happened in the past and reassuring us that the hospital takes us and our care very highly- I truly appreciate his efforts in ensuring all went well. Also, to the nursing staff sister Simone and sister Catherine at the labour ward for being so amazing and taking us through the process ensuring my wife’s million questions were all answered. Lastly to the ever amazing dynamic duo Doctor Mulamu and Dr Tshigabe for successfully delivering and after care of both my son and wife, our second bay boy with them appreciate them and their office administration staff always
0
Replies (0)KM
Koketso M
1 reviews | Active since Jan 2020
10 Mar 2026, 15:05
Dissatisfied with the service.
The service is horrible. We say for an hour while my friend complained about a headache. Also the hygiene is non existent, they had one cup by their water dispenser for all of us in the waiting area to share! We were addressed by their ward staff Thembi Mthombeni who tried clarifying about the waiting time and how the prioritise those who come with ambulances. They have no sense of emergency what so ever. A few minutes after discourse a nurse came already with attitude and did not allow any of us to go in with him stating they will call us if we’re needed meanwhile other patients went in with people to offer support. The staff we dealt with here was horrible and backchats definitely do not have people skills whatsoever!
Helpful (0)
|Replies (0)KM
Koketso M
1 reviews | Active since Jan 2020
10 Mar 2026, 15:05
Dissatisfied with the service.
The service is horrible. We say for an hour while my friend complained about a headache. Also the hygiene is non existent, they had one cup by their water dispenser for all of us in the waiting area to share! We were addressed by their ward staff Thembi Mthombeni who tried clarifying about the waiting time and how the prioritise those who come with ambulances. They have no sense of emergency what so ever. A few minutes after discourse a nurse came already with attitude and did not allow any of us to go in with him stating they will call us if we’re needed meanwhile other patients went in with people to offer support. The staff we dealt with here was horrible and backchats definitely do not have people skills whatsoever!
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Replies (0)IP
Ilana P
1 reviews | Active since Jan 2020
10 Mar 2026, 11:26
What a shame
Not the Hospital but the ER department is up to **** as the will refuse treatment if you dont pay upfront, meaning they care more about the money than the patients. And the best part of it all is that the receptionist think she is the dokter and the docters think their God.... shame so sad
Helpful (0)
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Ilana P
1 reviews | Active since Jan 2020
10 Mar 2026, 11:26
What a shame
Not the Hospital but the ER department is up to **** as the will refuse treatment if you dont pay upfront, meaning they care more about the money than the patients. And the best part of it all is that the receptionist think she is the dokter and the docters think their God.... shame so sad
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Replies (0)SH
Sue-Anne Henning
1 reviews | Active since Jan 2020
8 Mar 2026, 08:35
Eugene marais hospital
EUGENE MARAIS LIFE HOSPITAL. On 5 March 2026 around 20h00, we rushed our 2 year old boy to the emergency unit, he had a fever of 39.5° and he threw up non stop, he even threw up in the reception area. The people at the front desk, was aware of the situation and all she calmly said "there is a two hour waiting period, we will only be able to see him after two hours" That is pathetic service!!! A fever that high is extremely dangerous. We left immediatly to another hospital where we helped immediatly. I would not recommend anyone to go to Eugene Marais hospital.
Helpful (0)
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Sue-Anne Henning
1 reviews | Active since Jan 2020
8 Mar 2026, 08:35
Eugene marais hospital
EUGENE MARAIS LIFE HOSPITAL. On 5 March 2026 around 20h00, we rushed our 2 year old boy to the emergency unit, he had a fever of 39.5° and he threw up non stop, he even threw up in the reception area. The people at the front desk, was aware of the situation and all she calmly said "there is a two hour waiting period, we will only be able to see him after two hours" That is pathetic service!!! A fever that high is extremely dangerous. We left immediatly to another hospital where we helped immediatly. I would not recommend anyone to go to Eugene Marais hospital.
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Replies (0)AM
Annelize M
1 reviews | Active since Jan 2020
6 Mar 2026, 13:33
Wilgeheuwel Hospital
Specific Wilgeheuwel Hospital..Staff don't answer phones, and I have been waiting now for a month for a motivation letter from the Doctor to submit to the medical aid.
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Annelize M
1 reviews | Active since Jan 2020
6 Mar 2026, 13:33
Wilgeheuwel Hospital
Specific Wilgeheuwel Hospital..Staff don't answer phones, and I have been waiting now for a month for a motivation letter from the Doctor to submit to the medical aid.
0
Replies (0)AM
Avedhana M
1 reviews | Active since Jan 2020
6 Mar 2026, 07:39
Requesting Payment for Procedure not Done
Dear Fourways Hospital Management, I am writing to formally lodge a complaint regarding the handling of my mother’s admission from 06 May to 09 May 2025 While the hospital stay was covered by her medical aid and the specialists’ claims were settled by Gap Cover I have now received a demand from the hospital for R10,285 relating to two codes not approved by the medical aid I have engaged extensively with your staff, including Takalani Mathube, Rose Magongwa (Case Manager General), and Sibahle Xhali, yet no one has provided clear or accurate information Instead, I have been repeatedly told that the amount must be paid, despite the fact that the medical aid advised otherwise On 16 February, after multiple calls, I finally spoke with Hlengiwe from the pre-authorization department, who confirmed that a letter from DBC was required to validate the treatment. I obtained this letter and submitted it to the Medical Aid Authorization Department, but the codes were still declined. See attached Throughout this process, my 79-year-old mother was expected to manage these stressful queries herself, which is unacceptable. I have had to intervene, spending significant time during working hours to resolve this matter. The lack of proper assistance and communication from both the hospital and Medshield Medical Aid has been deeply disappointing. We pay substantial amounts for medical coverage, and the service levels we have experienced are shocking. I request that this matter be urgently reviewed, that the hospital withdraw the unjustified claim, and that both Fourways Hospital and Medshield Medical Aid take accountability for the poor service and unnecessary distress caused.
Helpful (0)
|Replies (0)AM
Avedhana M
1 reviews | Active since Jan 2020
6 Mar 2026, 07:39
Requesting Payment for Procedure not Done
Dear Fourways Hospital Management, I am writing to formally lodge a complaint regarding the handling of my mother’s admission from 06 May to 09 May 2025 While the hospital stay was covered by her medical aid and the specialists’ claims were settled by Gap Cover I have now received a demand from the hospital for R10,285 relating to two codes not approved by the medical aid I have engaged extensively with your staff, including Takalani Mathube, Rose Magongwa (Case Manager General), and Sibahle Xhali, yet no one has provided clear or accurate information Instead, I have been repeatedly told that the amount must be paid, despite the fact that the medical aid advised otherwise On 16 February, after multiple calls, I finally spoke with Hlengiwe from the pre-authorization department, who confirmed that a letter from DBC was required to validate the treatment. I obtained this letter and submitted it to the Medical Aid Authorization Department, but the codes were still declined. See attached Throughout this process, my 79-year-old mother was expected to manage these stressful queries herself, which is unacceptable. I have had to intervene, spending significant time during working hours to resolve this matter. The lack of proper assistance and communication from both the hospital and Medshield Medical Aid has been deeply disappointing. We pay substantial amounts for medical coverage, and the service levels we have experienced are shocking. I request that this matter be urgently reviewed, that the hospital withdraw the unjustified claim, and that both Fourways Hospital and Medshield Medical Aid take accountability for the poor service and unnecessary distress caused.
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Replies (0)mM
mmampe M
1 reviews | Active since Jan 2020
5 Mar 2026, 18:21
Worst hospital experience.
I am deeply disappointed with the care my mother received at Eugene Marais Hospital. My mother was admitted with a blood clot and a broken hip. After undergoing hip replacement surgery, she was due to be transferred to a step-down facility. On the day she was leaving, a nurse told her she would be coming back because she would get an infection. My sister and I were shocked by this comment at the time. Sadly, that prediction became reality. My mother was readmitted to the hospital due to infection, and over the following months she continued to suffer from repeated infections as well as severe bed sores. She spent more than five months in the hospital. During this time, communication with the family was extremely difficult. At one point, my mother was removed from ICU without our family being properly informed about the seriousness of her condition or the decisions being made regarding her care. My mother sadly passed away on 10 February 2026. Our family feels that the hospital failed to adequately protect her from hospital-acquired infections and complications during her stay. We are also deeply concerned about the lack of communication with the family regarding important medical decisions. I believe Life Healthcare should carefully review the care standards and oversight at Eugene Marais Hospital, particularly in ICU5. Families place enormous trust in hospitals when their loved ones are vulnerable. I hope that by sharing our experience, it encourages transparency and improvements so that other families do not have to go through the same pain.
Helpful (0)
|Replies (0)mM
mmampe M
1 reviews | Active since Jan 2020
5 Mar 2026, 18:21
Worst hospital experience.
I am deeply disappointed with the care my mother received at Eugene Marais Hospital. My mother was admitted with a blood clot and a broken hip. After undergoing hip replacement surgery, she was due to be transferred to a step-down facility. On the day she was leaving, a nurse told her she would be coming back because she would get an infection. My sister and I were shocked by this comment at the time. Sadly, that prediction became reality. My mother was readmitted to the hospital due to infection, and over the following months she continued to suffer from repeated infections as well as severe bed sores. She spent more than five months in the hospital. During this time, communication with the family was extremely difficult. At one point, my mother was removed from ICU without our family being properly informed about the seriousness of her condition or the decisions being made regarding her care. My mother sadly passed away on 10 February 2026. Our family feels that the hospital failed to adequately protect her from hospital-acquired infections and complications during her stay. We are also deeply concerned about the lack of communication with the family regarding important medical decisions. I believe Life Healthcare should carefully review the care standards and oversight at Eugene Marais Hospital, particularly in ICU5. Families place enormous trust in hospitals when their loved ones are vulnerable. I hope that by sharing our experience, it encourages transparency and improvements so that other families do not have to go through the same pain.
0
Replies (0)PM
Palesa M
1 reviews | Active since Jan 2020
4 Mar 2026, 06:53
Terrible service from head office and hospitals
I have outstanding accounts for when my mom was admitted a few times last year at 2 of your hospitals. Trying to sort out these accounts is proving to be a nightmare because you get an email from head office and when you call them to have the accounts sorted out, they refer you to the case manager at the hospital and trying to reach a case manager at Springs Parklands and Glynnwood is like looking for a needle in a haystack. It doesn't matter what time of day you call, they are just never available. I need to sort out these accounts ASAP otherwise I am not gonna bother to pay anything towards them anymore. I forgot to mention that Sasha Gabriel could not be bothered with responding to my emails as the credit controller for these accounts.
Helpful (0)
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Palesa M
1 reviews | Active since Jan 2020
4 Mar 2026, 06:53
Terrible service from head office and hospitals
I have outstanding accounts for when my mom was admitted a few times last year at 2 of your hospitals. Trying to sort out these accounts is proving to be a nightmare because you get an email from head office and when you call them to have the accounts sorted out, they refer you to the case manager at the hospital and trying to reach a case manager at Springs Parklands and Glynnwood is like looking for a needle in a haystack. It doesn't matter what time of day you call, they are just never available. I need to sort out these accounts ASAP otherwise I am not gonna bother to pay anything towards them anymore. I forgot to mention that Sasha Gabriel could not be bothered with responding to my emails as the credit controller for these accounts.
0
Replies (0)