Nossa Casa
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
100
Recommended: Very Likely
Jun '25 - May '26
Nossa Casa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Nossa Casa across 4 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Went for lunch on 01-02-2026 at kwena square,restaurant was packed.We were told around 10 mins wait however we welcome to sit at the bar and order drinks which we agreed to.People arrived after us and were given seats,we were told they were people who booked,okay acceptable. Then promises were made we wont be long as they getting a table ready for us. 30mins went and still no table.Michael then came after almost 40minutes and said we just sanitising the table for you as its ready.a couple who came after us also sitting at the bar were then taken to the table which was so called being sanitised for us.Paid for our drinks and left after an hour waiting.very unprofessional i must say,be open and honest to customers say look you after number so and so in the queue so waiting time is ***x and not make a commitment you cannot fulfill. Pathetic customer service Waste of R150 on drinks By the way we visited this restaurant based on a family member’s recommendation who went for supper the night before praising their amazing food however they experienced the same scenario with the waiting time for a table and other people given priority despite them waiting in a queue for a table
1 reviews | Active since Jan 2020
Went for lunch on 01-02-2026 at kwena square,restaurant was packed.We were told around 10 mins wait however we welcome to sit at the bar and order drinks which we agreed to.People arrived after us and were given seats,we were told they were people who booked,okay acceptable. Then promises were made we wont be long as they getting a table ready for us. 30mins went and still no table.Michael then came after almost 40minutes and said we just sanitising the table for you as its ready.a couple who came after us also sitting at the bar were then taken to the table which was so called being sanitised for us.Paid for our drinks and left after an hour waiting.very unprofessional i must say,be open and honest to customers say look you after number so and so in the queue so waiting time is ***x and not make a commitment you cannot fulfill. Pathetic customer service Waste of R150 on drinks By the way we visited this restaurant based on a family member’s recommendation who went for supper the night before praising their amazing food however they experienced the same scenario with the waiting time for a table and other people given priority despite them waiting in a queue for a table
1 reviews | Active since Jan 2020
Burned chips, burned chicken, your round chips are also burned. Your whole meal was more than bad how do u deliver such food to customers.... Worst food ever. 0839944042
1 reviews | Active since Jan 2020
Burned chips, burned chicken, your round chips are also burned. Your whole meal was more than bad how do u deliver such food to customers.... Worst food ever. 0839944042
1 reviews | Active since Jan 2020
I enjoyed my meal. First time eating Portuguese cuisine. I highly recommend it, for people who like well seasoned but not too spicy 🌶️ food. The waiting staff is great! Family friendly environment or can enjoy a date night. I will be definitely going back.
1 reviews | Active since Jan 2020
I enjoyed my meal. First time eating Portuguese cuisine. I highly recommend it, for people who like well seasoned but not too spicy 🌶️ food. The waiting staff is great! Family friendly environment or can enjoy a date night. I will be definitely going back.
1 reviews | Active since Jan 2020
It was my 50th birthday celebration, Nossa Casa is my favourite restaurant in general, so I could not imagine celebrating my birthday any place else. Michael and I met a couple of times before hand to go over preparations, he gave referrals for balloons, cakes, etc. and all went through without a hitch. Balloons arrived before I got there, I picked up the cake early and delivered the toasting sparkling wine. Michael made a point to assign my favourite waitrons, Jonathan and Princess, to our section and I arrived a little early to add my touch to the table settings to finish the evening preparations to my personal tastes. Nossa Casa did not disappoint; all my guests were treated like gold (especially my blind father whom they gave extra attention to.) I have to mention that even though we had Jonathan and Princess attending us almost exclusively, ALL the waiters jumped in and made sure there was not an empty glass left lying around, drinks were topped up, food arrived at the same time, “scufftins” were packed with leftovers, and everything was cleared when finished. We had 3 courses and the food was exceptional. Special attention was given to my requests, and everything went down without a hitch. the WHOLE staff of Nossa Casa was attentive, kind, professional, friendly and outstanding from the moment we arrived until the time we left. People who had "doggy bags," held onto them vehemently excited for round 2 and I got feedback from those guests on how awesome their lunch was the next day, reigniting the memories of the celebrations the night before. Nossa Casa was full, with other celebrations and general walk ins for dinner, and no-one seemed to be ignored, or left waiting, the restaurant ran like clockwork. And most importantly, myself and my guests felt like we were the only ones there. Michael, you and the team were AMAZING and truly made my 50th a night to remember. All my guests have made a special mention of how fantastic you all were. THANK YOU THANK YOU THANK YOU. I would recommend Nossa Casa to anyone for any function, be it 5 guests or 55. (I believe they have held functions up to 100 strong for 21st's and other occasions complete with DJ's and dancing; I am sure these all went as perfectly as mine.) I have been to Nossa Casa several times in the last couple of years, and the quality of food and service has NEVER declined or disappointed. You guys have a winning formula, and I am so grateful you made my evening so memorable. You are truly the best.
1 reviews | Active since Jan 2020
It was my 50th birthday celebration, Nossa Casa is my favourite restaurant in general, so I could not imagine celebrating my birthday any place else. Michael and I met a couple of times before hand to go over preparations, he gave referrals for balloons, cakes, etc. and all went through without a hitch. Balloons arrived before I got there, I picked up the cake early and delivered the toasting sparkling wine. Michael made a point to assign my favourite waitrons, Jonathan and Princess, to our section and I arrived a little early to add my touch to the table settings to finish the evening preparations to my personal tastes. Nossa Casa did not disappoint; all my guests were treated like gold (especially my blind father whom they gave extra attention to.) I have to mention that even though we had Jonathan and Princess attending us almost exclusively, ALL the waiters jumped in and made sure there was not an empty glass left lying around, drinks were topped up, food arrived at the same time, “scufftins” were packed with leftovers, and everything was cleared when finished. We had 3 courses and the food was exceptional. Special attention was given to my requests, and everything went down without a hitch. the WHOLE staff of Nossa Casa was attentive, kind, professional, friendly and outstanding from the moment we arrived until the time we left. People who had "doggy bags," held onto them vehemently excited for round 2 and I got feedback from those guests on how awesome their lunch was the next day, reigniting the memories of the celebrations the night before. Nossa Casa was full, with other celebrations and general walk ins for dinner, and no-one seemed to be ignored, or left waiting, the restaurant ran like clockwork. And most importantly, myself and my guests felt like we were the only ones there. Michael, you and the team were AMAZING and truly made my 50th a night to remember. All my guests have made a special mention of how fantastic you all were. THANK YOU THANK YOU THANK YOU. I would recommend Nossa Casa to anyone for any function, be it 5 guests or 55. (I believe they have held functions up to 100 strong for 21st's and other occasions complete with DJ's and dancing; I am sure these all went as perfectly as mine.) I have been to Nossa Casa several times in the last couple of years, and the quality of food and service has NEVER declined or disappointed. You guys have a winning formula, and I am so grateful you made my evening so memorable. You are truly the best.
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