Pathetic service from Annette laing property consultants

Good day, i would like to let people about the service from this property consultants. I have had two experiences whereby i can say that this agency has no professionalism at all. A few months back on a Friday there was 3 drains that were clogged including the toilet drain. We had moved about a month when this happened. So when we flush the toilet the drain outside started to overflow. It was a total health hazard and it was after 5pm so i phoned the so called emergency number which goes to the most unprofessional office manager. I mailed pictures to show how bad this is as it needed to be sorted immediately. She said its Friday and she cant disturb the owner of the house. The owner is apparently too old and in a retirement home. But we pay rent and she is not too old to accept the money. This lady expected us to wait till the monday. I had to get my own plumber to unblock 3 drains which was clogged with pieces of cloth. I even said i have a small child and he cant be exposed to this health hazard. This agency is so cheap skate that they wont fix up the faults on a weekend even if its an emergency. So the emergency number is of no use. Also on Saturday morning we woke up for work and the geyzer was not working. I called and watsapped the office manager and she said to me that she cant do anything about it and that we dont need to bath. I was so disgusted by that. She went on further to say it cost more to fix the weekend and she had this problem and they didn't bath. Its pathetic to think a lady can say this. Its dirty. Then she say boil kettles of water but she doesn't pay my electricity bill. I am paying rent and services. If you late they immediately want their money but they cant fix up the faults. This is the worst agency to deal with. They dont have communication s****s. The manager is just rude and has no compassion for clients even though we dont live here free. We pay and expect to have proper measures in place to fix these things. She then say she is driving around the mountain and no reception. So the clients can suffer while she enjoys her weekend. They even sent me the wrong amount for services and then a sms to say i didnt pay the full amount. I went there and they never accept blame. They find excuses but wont put right the faults and run a proper agency. Its appalling.