AB
Annie's Boutique Guesthouse & Garden Spa
Unclaimed Business
AB
Annie's Boutique Guesthouse & Garden Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Sibongile M
1 reviews | Active since Jan 2020
28 Mar 2023, 10:52
BAD COMMUNICATION & BAD CUSTOMER SERVICE
A month back I've made a booking with Annie's I even went to view the place before even making any payments. The person I was speaking to all the time lacks good customer service, I had to constantly remind her to send me quotations to make payments and eventually she ended up sending it then I made payments but unfortunately I couldn't continue with visiting their site because my ***friend had to leave the country around those booked times then Immediately I enquired about cancellation. She had said that there was going to be a chargeable fee and refunds should be done in 7-14 working days and I did question that why am I being charged cancellation fees if it's not even above 14 days of cancellation then the lady said she was going to find out from accounts and revert. 2 days post our conversation without any feedback I then sent her a message to ask for the promised feedback and she then told me about 7- 14 days of refund of which that wasn't my question. Alright , the lady spoke about refunds and yet did not even ask for my banking details and had to volunteer to give them out. The following day I asked again that what was the agreement with accounts with regards to cancellation fee an that I was still awaiting that communication and she told me that they were not going to charge me and on that day they were processing refunds. I waited post 48 hours without any reflection of money on my acc and went back to her to say I did not receive any money then she said she was going to investigate. Again , I had to follow up to say what is the feedback then she told me they actually did not refund me and I am going to amend the refund on Monday (Yesterday) and up to this time the money is not received. I am extremely disappointed at how Annie's lacked good communication and that I constantly had to beg for feedback all the time and that it's post 14 days of their turn around time and I haven't received any refund but excuses. I was honestly considering them for a mini outing I have with my girls but after this I just want nothing to do with Annie's PERIOD
Helpful (0)
|Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
28 Mar 2023, 10:52
BAD COMMUNICATION & BAD CUSTOMER SERVICE
A month back I've made a booking with Annie's I even went to view the place before even making any payments. The person I was speaking to all the time lacks good customer service, I had to constantly remind her to send me quotations to make payments and eventually she ended up sending it then I made payments but unfortunately I couldn't continue with visiting their site because my ***friend had to leave the country around those booked times then Immediately I enquired about cancellation. She had said that there was going to be a chargeable fee and refunds should be done in 7-14 working days and I did question that why am I being charged cancellation fees if it's not even above 14 days of cancellation then the lady said she was going to find out from accounts and revert. 2 days post our conversation without any feedback I then sent her a message to ask for the promised feedback and she then told me about 7- 14 days of refund of which that wasn't my question. Alright , the lady spoke about refunds and yet did not even ask for my banking details and had to volunteer to give them out. The following day I asked again that what was the agreement with accounts with regards to cancellation fee an that I was still awaiting that communication and she told me that they were not going to charge me and on that day they were processing refunds. I waited post 48 hours without any reflection of money on my acc and went back to her to say I did not receive any money then she said she was going to investigate. Again , I had to follow up to say what is the feedback then she told me they actually did not refund me and I am going to amend the refund on Monday (Yesterday) and up to this time the money is not received. I am extremely disappointed at how Annie's lacked good communication and that I constantly had to beg for feedback all the time and that it's post 14 days of their turn around time and I haven't received any refund but excuses. I was honestly considering them for a mini outing I have with my girls but after this I just want nothing to do with Annie's PERIOD
0
Replies (0)GV
Gerhardus V
1 reviews | Active since Jan 2020
22 Feb 2021, 17:21
Annies Boutique Guesthouse & Garden Spa
Good day Everyone Annie's Boutique Guesthouse & Garden Spa is a lovely guesthouse situated close to hartbee****rt dam in North west, With a amazing view of the dam and people enjoying their time on dam with their boats and jet skies. We had a wonderful time at Annie's Guesthouse, The breakfast was delicious and the service was great. We had the best view and access to all the facilities available at the guest house. The rooms are set out beautifully and decorated in a very modern fashion. The only problem we experienced was the night we came there the bug net over the bed was full of small insects. But other than that we had an extraordinary experience at this wonderful guesthouse. I found the place very relaxing.
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Gerhardus V
1 reviews | Active since Jan 2020
22 Feb 2021, 17:21
Annies Boutique Guesthouse & Garden Spa
Good day Everyone Annie's Boutique Guesthouse & Garden Spa is a lovely guesthouse situated close to hartbee****rt dam in North west, With a amazing view of the dam and people enjoying their time on dam with their boats and jet skies. We had a wonderful time at Annie's Guesthouse, The breakfast was delicious and the service was great. We had the best view and access to all the facilities available at the guest house. The rooms are set out beautifully and decorated in a very modern fashion. The only problem we experienced was the night we came there the bug net over the bed was full of small insects. But other than that we had an extraordinary experience at this wonderful guesthouse. I found the place very relaxing.
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Replies (0)