Worst plumbing service - Don't use

Don't use this company. The "management" is unhelpful and very rude. Waited for over a week to hear from the insurance and when I followed up with them they were very abrupt. The team was supposed to come and they didn't pitch up. Then when they arrived on the Monday eventually, they demanded the excess be paid and cleared immediately. In the meantime the guys are standing and smoking. They are just unprofessional.