Based on recent customer reviews, Aon South Africa Pty Ltd faces significant criticism around slow claims processing, poor communication, and lack of follow-up from brokers and underwriters. Customers frequently report being pushed between Aon and Santam with unresolved issues dragging on for months. Billing errors, unreachable call centres, and absent digital self-service options add to the frustration. However, a handful of positive reviews highlight individual consultants who deliver quick, professional, and efficient service, suggesting the company can perform well when the right people are involved.
Replied to 83% of negative reviews
Typically takes less than 13 hours 39 min to reply
TrustIndex
0.0
Score
Ranking
#78
in Insurance
Avg Reply
0.3
Hours
NPS Score
0
Recommended: Unlikely
Replied to 83% of negative reviews
Typically takes less than 13 hours 39 min to reply
May '25 - Apr '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!
1 reviews | Active since Jan 2020
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!
1 reviews | Active since Jan 2020
No access to my own claim documents - no transparency
My experience with Aon is super frustrating. I had one major water damage claim that dragged out for more than a year to which several additional claims were added. Mostly due to the incompetence of Santam who kept on sending contractors who didn't know what they were doing. It took at least 4 contractors on different dates to eventually find the one leak. I was also asked if I would like to try out a new Hotbot installed on my geyser to manage water heating and to monitor for any faults. This Hotbot is managed by yet another company and whenever there is a message about a fictitious water leak, it takes 5 - 10 calls before someone can fix it. In a few of these cases, Santam would send out a plumber only for them to say that they don't work on the Hotbot and that someone else is required. Last year September I was notified by Aon that they are increasing my excess by more than 500% due to all my claims. When I asked for detailed records of these claims, I was sent a list of 13 claims on a spreadsheet for which I had documentation for 2 of the claims. There were 2 obvious duplications and to date I am still waiting on the rest of the documentation. I don't understand how insurance companies still don't have digital documentation that the policy holder has access to. What are they hiding?
1 reviews | Active since Jan 2020
No access to my own claim documents - no transparency
My experience with Aon is super frustrating. I had one major water damage claim that dragged out for more than a year to which several additional claims were added. Mostly due to the incompetence of Santam who kept on sending contractors who didn't know what they were doing. It took at least 4 contractors on different dates to eventually find the one leak. I was also asked if I would like to try out a new Hotbot installed on my geyser to manage water heating and to monitor for any faults. This Hotbot is managed by yet another company and whenever there is a message about a fictitious water leak, it takes 5 - 10 calls before someone can fix it. In a few of these cases, Santam would send out a plumber only for them to say that they don't work on the Hotbot and that someone else is required. Last year September I was notified by Aon that they are increasing my excess by more than 500% due to all my claims. When I asked for detailed records of these claims, I was sent a list of 13 claims on a spreadsheet for which I had documentation for 2 of the claims. There were 2 obvious duplications and to date I am still waiting on the rest of the documentation. I don't understand how insurance companies still don't have digital documentation that the policy holder has access to. What are they hiding?
1 reviews | Active since Jan 2020
Medical aid
I am extremely disappointed in your service! I have been trying to contact your Resolution Department since 08:00 this morning, no answer. I have sent various emails, still no answer. I just want to apply for medical aid as my company is using you. I honestly do not know what to do anymore or who to contact because no one is answering. My contact number is 0810487375
1 reviews | Active since Jan 2020
Medical aid
I am extremely disappointed in your service! I have been trying to contact your Resolution Department since 08:00 this morning, no answer. I have sent various emails, still no answer. I just want to apply for medical aid as my company is using you. I honestly do not know what to do anymore or who to contact because no one is answering. My contact number is 0810487375
1 reviews | Active since Jan 2020
Not Impressed
my daughter has just started working , we purchased her a new motorcycle for transport , its on her name ,now im told I cant add it to my policy, if thats the case why can my wifes car be on my policy with no issues , was told she has to open her own policy , been with you guys since 1981 , same policy number , looks like its time to change
1 reviews | Active since Jan 2020
Not Impressed
my daughter has just started working , we purchased her a new motorcycle for transport , its on her name ,now im told I cant add it to my policy, if thats the case why can my wifes car be on my policy with no issues , was told she has to open her own policy , been with you guys since 1981 , same policy number , looks like its time to change
1 reviews | Active since Jan 2020
Quick and professional
Natasha vd W was quick, professional and very efficient at getting my insurance organised in record time. Thank you! Highly recommended.
1 reviews | Active since Jan 2020
Quick and professional
Natasha vd W was quick, professional and very efficient at getting my insurance organised in record time. Thank you! Highly recommended.
1 reviews | Active since Jan 2020
Angry cklient
The worst removal company. Its very unfortunate that I had to use it because of employer. They broke my fridge, tv and chest of drawer due to carelessness. They even giving excuses in fixing the chest of drawer, even after their employees said my furniture was being moved around in their warehouses
1 reviews | Active since Jan 2020
Angry cklient
The worst removal company. Its very unfortunate that I had to use it because of employer. They broke my fridge, tv and chest of drawer due to carelessness. They even giving excuses in fixing the chest of drawer, even after their employees said my furniture was being moved around in their warehouses
1 reviews | Active since Jan 2020
AON ONCE AGAIN DROPS THE BALL
Shocking experience with a claim. Negligible backup from broker, AON (By Design) and insurer Santam Our house owners policy applies - all or R 1 000 per month - for what? Had an incident involving damage to our geyser caused by municipal shutdown and problematic startup of the bulk water supply. Reported it on 18-09-25. PLumbing team was on site same day and effected the repair very efficiently. However the applause ends there. Broker entered it as an extension of cover under "Geyser Maintenance" however. And used the phrse "Own Damage". Santam only processed it under some Home Assistance aspect of the policy AON By Design. AON'S note to Santam erroneously and prejudicially contained the words "Own Damage" so repair components to the geyser are now not being paid by the insurer, only the labour. Have now sent three of four emails to the officials involved at Santam and AON - ZERO RESPONSE. Plumber has now invoiced me for the spare parts, that were destroyed by the Municipality's accident. Why does one always have to escalate a claim these days? The rank incompetence and inadequate file work by this once powerful short term insurer is becoming legendary. For example: Their paperwork is so inappropriate that I received letter from two different desktop assessors appointed on the same job.
1 reviews | Active since Jan 2020
AON ONCE AGAIN DROPS THE BALL
Shocking experience with a claim. Negligible backup from broker, AON (By Design) and insurer Santam Our house owners policy applies - all or R 1 000 per month - for what? Had an incident involving damage to our geyser caused by municipal shutdown and problematic startup of the bulk water supply. Reported it on 18-09-25. PLumbing team was on site same day and effected the repair very efficiently. However the applause ends there. Broker entered it as an extension of cover under "Geyser Maintenance" however. And used the phrse "Own Damage". Santam only processed it under some Home Assistance aspect of the policy AON By Design. AON'S note to Santam erroneously and prejudicially contained the words "Own Damage" so repair components to the geyser are now not being paid by the insurer, only the labour. Have now sent three of four emails to the officials involved at Santam and AON - ZERO RESPONSE. Plumber has now invoiced me for the spare parts, that were destroyed by the Municipality's accident. Why does one always have to escalate a claim these days? The rank incompetence and inadequate file work by this once powerful short term insurer is becoming legendary. For example: Their paperwork is so inappropriate that I received letter from two different desktop assessors appointed on the same job.