Apex Motor Warranty
Claimed Business
Apex Motor Warranty
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Apex Motor Warranty
Apex Motor Warranty has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Apex Motor Warranty across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
TN
TSHEPO N
1 reviews | Active since Jan 2020
8 Jun 2024, 16:10
Apex under MVIA warranty poor service
Greetings This company tells me stories when I have to do claims and consultant is very rude you stay in a call for 1hr with no help after they say my police is cancelled when I have a prove of being paying them. Regards
Helpful (0)
|Replies (0)TN
TSHEPO N
1 reviews | Active since Jan 2020
8 Jun 2024, 16:10
Apex under MVIA warranty poor service
Greetings This company tells me stories when I have to do claims and consultant is very rude you stay in a call for 1hr with no help after they say my police is cancelled when I have a prove of being paying them. Regards
0
Replies (0)PJVW
Pieter Johan Van Wyk
1 reviews | Active since Jan 2020
15 Feb 2024, 14:45
Stay away from apex /zoom motor warranty
Be careful of this people they take your money but dont pay claims i spoke to a consultant and she said they cover 10 000 for a aircon on my plan now they declined it Also couldn't even spell my location correctly This people decline your claims be careful
Helpful (0)
|Replies (0)PJVW
Pieter Johan Van Wyk
1 reviews | Active since Jan 2020
15 Feb 2024, 14:45
Stay away from apex /zoom motor warranty
Be careful of this people they take your money but dont pay claims i spoke to a consultant and she said they cover 10 000 for a aircon on my plan now they declined it Also couldn't even spell my location correctly This people decline your claims be careful
0
Replies (0)AN
Alvin N
1 reviews | Active since Jan 2020
2 Feb 2024, 00:35
Apex Motor Warranty sucks
I took my Expedition to a shop because my alternator went out and all systems shut down. This shop came to my rescue. Determining that the alternator did quit, Apex was called. The shop found an alternator 45 minutes away but Apex refused this one as they wqnted to replace mine with rebuilt. The shop got it two days later....broke from the supplier. Apex then insisted they woud get one from Missouri(i'm in College Station, Tx) 3 days later it arrived after being delivered to the wrong shop. I was entitled to 6 days rental car but did not get it as there were non to be found locally. After many calls, Apex finally paid the labor to install the new alternator that they furnished. The shop needed to be paid before releasing my vehicle.....after all this, I don't blame them one bit. And after all this....without a vehicle for 9 days, and not getting a rental, Apex still charged me $100 deductible. This warranty company was purchased thru Ford College Station. If it is suggested you use this warranty company.....RUN don't walk away. AND they wouldn't pay the shop for bringing me in off the side of the road. I give one star because there is no 0 choice.
Helpful (0)
|Replies (0)AN
Alvin N
1 reviews | Active since Jan 2020
2 Feb 2024, 00:35
Apex Motor Warranty sucks
I took my Expedition to a shop because my alternator went out and all systems shut down. This shop came to my rescue. Determining that the alternator did quit, Apex was called. The shop found an alternator 45 minutes away but Apex refused this one as they wqnted to replace mine with rebuilt. The shop got it two days later....broke from the supplier. Apex then insisted they woud get one from Missouri(i'm in College Station, Tx) 3 days later it arrived after being delivered to the wrong shop. I was entitled to 6 days rental car but did not get it as there were non to be found locally. After many calls, Apex finally paid the labor to install the new alternator that they furnished. The shop needed to be paid before releasing my vehicle.....after all this, I don't blame them one bit. And after all this....without a vehicle for 9 days, and not getting a rental, Apex still charged me $100 deductible. This warranty company was purchased thru Ford College Station. If it is suggested you use this warranty company.....RUN don't walk away. AND they wouldn't pay the shop for bringing me in off the side of the road. I give one star because there is no 0 choice.
0
Replies (0)DM
Desmond M
1 reviews | Active since Jan 2020
18 May 2023, 11:52
Declined claim.
Good day Sir/Madam My name is Desmond I just wanted to complain about the very bad/poor service that I received from Apex motor warranty. I have been with company for more than three years and his is the first and legitimate claim that I submitted with them. On the 08th of May 2023 I took my car to Sarel’s Diagnostic Clinic here in George because I was experiencing false codes/information that my oil level was low. Whenever I checked the oil level it was fine. The Technicians at Sarel’s workshop informed me that the issue was the sensor (oil level sensor) and this needed to be replaced. I then gave them my Apex Warranty particulars so that they can engage with them. To my shock and surprise Apex responded with a letter stating that my claim is not covered by this policy and the cost of the repair will therefore be for my own account. Their letter further reads as below. THE REASON YOUR CLAIM IS NOT COVERED A mechanical warranty only covers specific items listed under the components covered section of your insurance policy wording. The component or parts you have claimed for is not one of these items. This morning 18th May 2023 I decided to give them a call with the sole aim of trying to highlight to them that they have made a mistake in their decision making but I realised that I was speaking to a lady who has limited knowledge about vehicles and engine management system. My conclusion is based on the fact that she would ask me to hold on whilst she consults another colleague. This happened two or three times and will every time return with negative responses. My explanation to the lady was as follows: This claim should have been approved since it falls under covered components because the problem here is a sensor. This sensor is faulty and triggers/sends incorrect readings to the ECU (Engine Control Unit). This then results in the oil level or low-level warning light to illuminate even when the oil levels are normal. I went on to tell her that without this sensor the ECU won’t know if the car needs oil refill and the entire engine will be broken. But all of that explanation fell on deaf ears. I was told that the decision remains unchanged! Can you please assist me if possible. Desmond. This is a citation from the policy wording document I received from them. Page number 15: “MANAGEMENT SYSTEM Engine and transmission management control units, sensors and solenoids, Diff lock actuator, Turbo ECU Unit & Supercharger ECU.”
Helpful (0)
|Replies (0)DM
Desmond M
1 reviews | Active since Jan 2020
18 May 2023, 11:52
Declined claim.
Good day Sir/Madam My name is Desmond I just wanted to complain about the very bad/poor service that I received from Apex motor warranty. I have been with company for more than three years and his is the first and legitimate claim that I submitted with them. On the 08th of May 2023 I took my car to Sarel’s Diagnostic Clinic here in George because I was experiencing false codes/information that my oil level was low. Whenever I checked the oil level it was fine. The Technicians at Sarel’s workshop informed me that the issue was the sensor (oil level sensor) and this needed to be replaced. I then gave them my Apex Warranty particulars so that they can engage with them. To my shock and surprise Apex responded with a letter stating that my claim is not covered by this policy and the cost of the repair will therefore be for my own account. Their letter further reads as below. THE REASON YOUR CLAIM IS NOT COVERED A mechanical warranty only covers specific items listed under the components covered section of your insurance policy wording. The component or parts you have claimed for is not one of these items. This morning 18th May 2023 I decided to give them a call with the sole aim of trying to highlight to them that they have made a mistake in their decision making but I realised that I was speaking to a lady who has limited knowledge about vehicles and engine management system. My conclusion is based on the fact that she would ask me to hold on whilst she consults another colleague. This happened two or three times and will every time return with negative responses. My explanation to the lady was as follows: This claim should have been approved since it falls under covered components because the problem here is a sensor. This sensor is faulty and triggers/sends incorrect readings to the ECU (Engine Control Unit). This then results in the oil level or low-level warning light to illuminate even when the oil levels are normal. I went on to tell her that without this sensor the ECU won’t know if the car needs oil refill and the entire engine will be broken. But all of that explanation fell on deaf ears. I was told that the decision remains unchanged! Can you please assist me if possible. Desmond. This is a citation from the policy wording document I received from them. Page number 15: “MANAGEMENT SYSTEM Engine and transmission management control units, sensors and solenoids, Diff lock actuator, Turbo ECU Unit & Supercharger ECU.”
0
Replies (0)mV
monde V
1 reviews | Active since Jan 2020
12 May 2023, 12:17
VERY BAD SERVICE
Good day, Thank you for your enquiry regarding the claim. Please note the outcome of the claim is in line with the Terms and Conditions of the plan. Please note the Water pump is new, of which the other components idler puller and belt are not covered by the plan, please refer to the policy wording for components covered 15 and 16 of 33. The information provided concludes that the idle pulley is defective and not the water pump. The idle pulley once again is not a covered component, and therefore the outcome remains unchanged. Regards, Claims Admin | E: claimsadmin@mvia.insure GOOD DAY I'M NOT SATTISFIED ABOUT YOUR RESPONSE BECAUSE ACCORDING TO THE DIOGNISIS REPORT THERE IS NOTHING SAYING THAT MY WATER PUMP IS NEW AND ALSO I'M NOT STUPID I TOLD YOU THAT I EVEN BOUGHT AND REPLACE MY WATER PUMP AFTER YOU HAVE REJECTED MY CLAIM,I HAVE ALSO GOT PROOF THAT I BOUGHT THE WATER PUMP WITH THE BANK CARD,DO YOU THINK I COULD WASTE MY TIME AND MONEY BOUGHT A NEW WATERPUMP? I WON'T EVEN RECCOMMEND SOMEONE TO HAVE A WARRANTY WITH YOU,YOU ARE HAVING A SUCH BAD SERVICE.
Helpful (0)
|Replies (0)mV
monde V
1 reviews | Active since Jan 2020
12 May 2023, 12:17
VERY BAD SERVICE
Good day, Thank you for your enquiry regarding the claim. Please note the outcome of the claim is in line with the Terms and Conditions of the plan. Please note the Water pump is new, of which the other components idler puller and belt are not covered by the plan, please refer to the policy wording for components covered 15 and 16 of 33. The information provided concludes that the idle pulley is defective and not the water pump. The idle pulley once again is not a covered component, and therefore the outcome remains unchanged. Regards, Claims Admin | E: claimsadmin@mvia.insure GOOD DAY I'M NOT SATTISFIED ABOUT YOUR RESPONSE BECAUSE ACCORDING TO THE DIOGNISIS REPORT THERE IS NOTHING SAYING THAT MY WATER PUMP IS NEW AND ALSO I'M NOT STUPID I TOLD YOU THAT I EVEN BOUGHT AND REPLACE MY WATER PUMP AFTER YOU HAVE REJECTED MY CLAIM,I HAVE ALSO GOT PROOF THAT I BOUGHT THE WATER PUMP WITH THE BANK CARD,DO YOU THINK I COULD WASTE MY TIME AND MONEY BOUGHT A NEW WATERPUMP? I WON'T EVEN RECCOMMEND SOMEONE TO HAVE A WARRANTY WITH YOU,YOU ARE HAVING A SUCH BAD SERVICE.
0
Replies (0)mV
monde V
1 reviews | Active since Jan 2020
26 Apr 2023, 09:19
COMPLAINT
Good day I just wanted to complain about the horrible/very bad service that I have First of all I’m on one of the people who are insured with Apex motor warranty On the 13th of April 2023 I took my car to King Williams Town Car service city because I was hearing the noise on my engine on the following day King Williams Car service city sent me the reports for the diagnosis to me and also to Apex motor waranty,since then I waited without a car waiting for Apex to respond to me or to King Williams Town car service city yesterday the 25th April 2023 I decided to call them and ask what’s the delay and there no reason not to check on my claim, they diagnosis detected two problems on the report and they say one of the problem is not covered and the second one is covered ,now they say I must submit more report but by the look of the report is Cleary that my water pump needs to be replaced and reason being stated there, this morning morning ive spoke to two different consultants in Apex motor warranty 1.Nicol and 2.Anthia they also said to me they won't be able to assist me further they are rejected my claim. can you please hello Peter help me because I’m working and taking my kids to school with that car since I took a taxi several times this is inconveniencing me a lot, Those guys they keep on deducting R419.00 every 15th of each month And also by the agreement or according to the policy the water pump replacement is there in the contract I've got all the documents relating to this matter Thank you My contact details are: 073 4213 152 and 073 588 9037
Helpful (0)
|Replies (0)mV
monde V
1 reviews | Active since Jan 2020
26 Apr 2023, 09:19
COMPLAINT
Good day I just wanted to complain about the horrible/very bad service that I have First of all I’m on one of the people who are insured with Apex motor warranty On the 13th of April 2023 I took my car to King Williams Town Car service city because I was hearing the noise on my engine on the following day King Williams Car service city sent me the reports for the diagnosis to me and also to Apex motor waranty,since then I waited without a car waiting for Apex to respond to me or to King Williams Town car service city yesterday the 25th April 2023 I decided to call them and ask what’s the delay and there no reason not to check on my claim, they diagnosis detected two problems on the report and they say one of the problem is not covered and the second one is covered ,now they say I must submit more report but by the look of the report is Cleary that my water pump needs to be replaced and reason being stated there, this morning morning ive spoke to two different consultants in Apex motor warranty 1.Nicol and 2.Anthia they also said to me they won't be able to assist me further they are rejected my claim. can you please hello Peter help me because I’m working and taking my kids to school with that car since I took a taxi several times this is inconveniencing me a lot, Those guys they keep on deducting R419.00 every 15th of each month And also by the agreement or according to the policy the water pump replacement is there in the contract I've got all the documents relating to this matter Thank you My contact details are: 073 4213 152 and 073 588 9037
0
Replies (0)B
Brown
1 reviews | Active since Jan 2020
14 Sept 2022, 09:39
Awful experience
I am really disgusted by the service I am receiving. I have called and called ,AND GET AUTOMATED RESPONSE MESSAGE CONGESTED what kind of business is this . I have sent 6 mails to their claims Monday 5th September and till today 14th September ,I haven't receive any response ,ticket number 383945,only positive thing is the automated message that consultants will call me. worst experience ever from an insurance company .
Helpful (0)
|Replies (0)B
Brown
1 reviews | Active since Jan 2020
14 Sept 2022, 09:39
Awful experience
I am really disgusted by the service I am receiving. I have called and called ,AND GET AUTOMATED RESPONSE MESSAGE CONGESTED what kind of business is this . I have sent 6 mails to their claims Monday 5th September and till today 14th September ,I haven't receive any response ,ticket number 383945,only positive thing is the automated message that consultants will call me. worst experience ever from an insurance company .
0
Replies (0)