Rude staff

Took my laptop in for a charger port repair. Got it back and the repair was done but I couldn’t log in. After numerous phone calls and visits and WhatsApp’s I got a password that didn’t work. They had changed it! Arrive there today to be told the technician won’t be in till 11 and I say I just want to be able to get into my computer to put the password in and tell me what it is. He can’t even do it it’s now stuck on caps lock and he says it’s my fault. He was belligerent and refused to acknowledge the fact that it hasn’t worked since January and now I have to pay them R950 to completely reset the computer when it is they fault it doesn’t work. No thank you. The east London shop is completely useless and the guy who works on the equipment has terrible customer service and so do the rest of the staff ( who were not wearing masks may I add). Will never use them again