Appliance repairs 140 Hannaford Drive, Mount Edgecombe tel: 0732420827 Tel 0825810564

I wish to make public the extremely pathetic service we have received from the appliance repair business situated at 140 Hannaford Drive, Mount Edgecombe. While we are strong advocates for supporting small businesses this experience has left us very bitter. This business charged us to repair our fridge. The fridge has never worked since they returned it to us in January 2020. The invoice states a 3yr workmanship guarantee and to this date after dozens of calls they have yet to keep to their promise. The service is appalling and the lady, Shantal, that answers the phone never provides updates, never returns calls and never follows up even though she knows how upset we are. The Manager Jay Singh was meant to meet us at 11:30am on a Public Holiday that we had to change plans for and never bothered to show up or apologise. There have been other days as well where we would wait for them and they will not show up. The fridge is standing here for 9mnths and they will not even refund us our money so that we can get another company to look at it. This has caused us much inconvenience over the months when we had to buy extra items due to the Pandemic and had no storage space to keep them. I will not recommend this business to anybody and wish to warn others about this business.