Putrid service from Appliance Repair Cape Town

Re : Disgusting service received from Appliance Repair Cape Town (based in Pelikan Park , Cape Town)

After having contacted Appliance Repair Cape Town through their website on Jan 23rd 2025 , I had a reply on the 24th Jan contacting me about the issue with my residential aircon unit . I had a whatsapp confirmation they would call the next day (25th Jan) . After no visit or communication until the 27th Jan , I enquired as to why there was a delay & also the cost of a re-gas for my unit . An appointment was confirmed for Jan 28th at 10am . The 2-man team arrived around 09:30 , worked on the unit for about 45 mins & left after telling me they would need for the compressor unit to cool down before working on it . They said they would be back in about an hr’s time . I contacted them via whatsapp at 17:06 as they had not yet returned . The next day (Jan 29th) I had still had no feedback as to what was going on by 18:44 . Thereafter there was no reply on the whatsapp platform and no answer to my calls . The next communication I had was on the 31st Jan by a different person (technician Luke) enquiring as to the problem . An appointment was set for 1st Feb & the technician arrived to replace the capacitor on the circuit which was supposedly the problem . It was discovered this was not the problem but the compressor needed to be replaced . The technician left (with my capacitor from the aircon unit) & said they would send a quote before the end of day . By 3rd Feb , still no communication or quote . It is now the 13th Feb & nothing further has developed after a number of phone calls & whatsapp messages . I will never use them again & would advise the public to avoid their services as they are totally unreliable