Aqualift
Claimed Business
AI Review Summary
Based on recent customer reviews, Aqualift delivers a highly regarded service centred on mobility and bathing aids for elderly and infirm individuals. Customers consistently praise the friendliness, professionalism and efficiency of installation technicians, with staff members like Morne, Robin, Dylan and Keenan frequently mentioned by name. Product demonstrations are described as thorough and well explained. The seamless process from initial consultation to installation earns strong approval. However, one notable complaint highlights frustration with pricing transparency during the sales enquiry process, describing it as pressuring and dismissive of upfront cost information.
Performance(last 12 months):
#14Ranked In Health & Medical
6h 50mReply Time
-13 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 8 hours 56 min
Ranking
#14
in Health & Medical
Avg Reply
6h 50m
NPS Score
-13
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 8 hours 56 min
Review Distribution
4.6|26 Reviews
Jun '25 - May '26
5(82.6%)
4(8.7%)
3(0%)
2(0%)
1(8.7%)
5(82.6%)
4(8.7%)
3(0%)
2(0%)
1(8.7%)
Frequently Asked Questions About Aqualift
Based on recent customer reviews, Aqualift delivers a highly regarded service centred on mobility and bathing aids for elderly and infirm individuals. Customers consistently praise the friendliness, professionalism and efficiency of installation technicians, with staff members like Morne, Robin, Dylan and Keenan frequently mentioned by name. Product demonstrations are described as thorough and well explained. The seamless process from initial consultation to installation earns strong approval. However, one notable complaint highlights frustration with pricing transparency during the sales enquiry process, describing it as pressuring and dismissive of upfront cost information.
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
Eckart
1 reviews | Active since Jan 2020
30 Jan 2026, 10:01
Robin Noemdo and Morné Links delivered Soetkin's Venetian Riser Recliner with great patience, care, kindness and friendliness and demonstrated the use of the handsets
Robin Noemdo and Morné Links delivered Soetkin's Venetian Riser Recliner with great patience, care, kindness and friendliness and demonstrated the use of the handsets. They also relocated the old recliner with great care. 1000 thank you's.
Helpful (0)
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Eckart
1 reviews | Active since Jan 2020
30 Jan 2026, 10:01
Robin Noemdo and Morné Links delivered Soetkin's Venetian Riser Recliner with great patience, care, kindness and friendliness and demonstrated the use of the handsets
Robin Noemdo and Morné Links delivered Soetkin's Venetian Riser Recliner with great patience, care, kindness and friendliness and demonstrated the use of the handsets. They also relocated the old recliner with great care. 1000 thank you's.
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Ilze W
1 reviews | Active since Jan 2020
9 Jan 2026, 04:28
Bullies that refuse to provide a upfront price
The mist bizarre sales process designed to bully the elderly!! I logged a query online for my dad and received about ten attempts to call me from different numbers in a few days even though I stipulated email contact only. They refused to give me a price for their product insisting they must come and demo and it depends on the installation and option we decide on with the "product expert" Although from their webpage there seems to be just one option and installation is free??? They defended this approach with marketing fluff I do not let anyone into my elderly dads home if I am not pretty sure I'll be purchasing your product and you coming to smooth talk us into buying something that we may not be able to afford is disgusting. Its not rocket science to be able to tell a client hey know what our chairs are between R30 000 and R40 000 depending on the option please can we come show you. But the absolute refusal to give me the information is ingenious and reeks of bullying - I don't care how awesome the entire process is as per the other reviews - I have a RIGHT TO KNOW WHAT MY POTENTIAL COSTS COULD BE UPFRONT And guess what if you just shared the ballpark as I asked several times you would have possible sold us two chairs - such short sightedness
Helpful (0)
|Replies (0)IW
Ilze W
1 reviews | Active since Jan 2020
9 Jan 2026, 04:28
Bullies that refuse to provide a upfront price
The mist bizarre sales process designed to bully the elderly!! I logged a query online for my dad and received about ten attempts to call me from different numbers in a few days even though I stipulated email contact only. They refused to give me a price for their product insisting they must come and demo and it depends on the installation and option we decide on with the "product expert" Although from their webpage there seems to be just one option and installation is free??? They defended this approach with marketing fluff I do not let anyone into my elderly dads home if I am not pretty sure I'll be purchasing your product and you coming to smooth talk us into buying something that we may not be able to afford is disgusting. Its not rocket science to be able to tell a client hey know what our chairs are between R30 000 and R40 000 depending on the option please can we come show you. But the absolute refusal to give me the information is ingenious and reeks of bullying - I don't care how awesome the entire process is as per the other reviews - I have a RIGHT TO KNOW WHAT MY POTENTIAL COSTS COULD BE UPFRONT And guess what if you just shared the ballpark as I asked several times you would have possible sold us two chairs - such short sightedness
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Vanessa B
1 reviews | Active since Jan 2020
8 Dec 2025, 08:25
From the demo to the instalment was absolutely seamless, very professional and very quick
From the demo to the instalment was absolutely seamless, very professional and very quick. The bath lift is amazing and mom is very pleased. THANK YOU
Helpful (0)
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Vanessa B
1 reviews | Active since Jan 2020
8 Dec 2025, 08:25
From the demo to the instalment was absolutely seamless, very professional and very quick
From the demo to the instalment was absolutely seamless, very professional and very quick. The bath lift is amazing and mom is very pleased. THANK YOU
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