IW
Ilze W
Active since May 2018
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Bullies that refuse to provide a upfront price
The mist bizarre sales process designed to bully the elderly!! I logged a query online for my dad and received about ten attempts to call me from different numbers in a few days even though I stipulated email contact only. They refused to give me a price for their product insisting they must come and demo and it depends on the installation and option we decide on with the "product expert" Although from their webpage there seems to be just one option and installation is free??? They defended this approach with marketing fluff I do not let anyone into my elderly dads home if I am not pretty sure I'll be purchasing your product and you coming to smooth talk us into buying something that we may not be able to afford is disgusting. Its not rocket science to be able to tell a client hey know what our chairs are between R30 000 and R40 000 depending on the option please can we come show you. But the absolute refusal to give me the information is ingenious and reeks of bullying - I don't care how awesome the entire process is as per the other reviews - I have a RIGHT TO KNOW WHAT MY POTENTIAL COSTS COULD BE UPFRONT And guess what if you just shared the ballpark as I asked several times you would have possible sold us two chairs - such short sightedness
56 replies
30 months ago
Devious and dishonest - don’t be fooled by their marketing of zero fees
Disguises a new monthly fee of R25 as a loyalty fee in a program that is mandatory. Loyalty to a company is earned not forced and multiple attempts at resolving the issue and understand the reasons in direct emails and via social get a cookie response of “but its so easy to get to the free level” Here it is Easy Equity If you want to earn R25 per clients don’t hide it as loyalty I use you for tax free not other investments and I don’t want to engage more and play your silly games nor be forced to invest in your charities I want a executive to respond to my complaints and not some useless call center agent that copies and pastes When I asked how do I now transfer my tax frees I was told I need to sell then out before I can close the account By the way EE is the wrong answer I am disgusted in your behaviour And you have broken my trust forever My next step is the ombud
0 replies
96 months ago
Old Mutual Provident Fund Disaster
I have been trying since end March to resolve a query wrt the transfer of my provident fund. Old Mutual seriously dropped the ball and now I am out of pocket. I keep on getting sent from pillar to post and emails to the complaints desk and super fund take over two weeks each time to get a response and when I ask questions for clarity then I am completely ignored. I was of the opinion OM was a world class company but I will now be telling my entire network to STAY away - your clients service is NON existent . My next stop is the OMBUD and then we can see how quickly you jump
53 replies
Review Distribution
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1 Star
3 (100%)