Disgusting Service

I've received disgusting service from my Account representative Christopher Manzi . I've been emailing for a week to dispute my account he hadn't responded until I called customer care to request a call from him in which when he finally did call tells me my account has been a mess since its been opened and what do I expect. How can you speak to clients like this.

In going to request a different employee to handle my account. I've always received professional service from employees from Aquazania but this is down right rude