Ongoing Negligence and Ignored Complaints Following Security Breach

I had an incident that occurred last month, 3 April 2026 at Stonewood Estate, Blue Hills. One of the security guard, Nkosinathi Buthelezi had let someone in without a code due to the fact that they know the person. In the whole scene that took place, a physical altercation took place, a phone got ******. The liaison personal I had been communication with is Kyle. I have on numerous occasions requested for a feedback regarding my issue with the ****** phone but all email pertaining this have been ignore. They would rather answer everything else but anything relating to the ****** device. Again, I am looking for answers as to why I need to be help liable for a misconduct that was carried out by Aragon.