KQ
KAy Q
Active since Apr 2024
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Ongoing Negligence and Ignored Complaints Following Security Breach
I had an incident that occurred last month, 3 April 2026 at Stonewood Estate, Blue Hills. One of the security guard, Nkosinathi Buthelezi had let someone in without a code due to the fact that they know the person. In the whole scene that took place, a physical altercation took place, a phone got ******. The liaison personal I had been communication with is Kyle. I have on numerous occasions requested for a feedback regarding my issue with the ****** phone but all email pertaining this have been ignore. They would rather answer everything else but anything relating to the ****** device. Again, I am looking for answers as to why I need to be help liable for a misconduct that was carried out by Aragon.
0 replies
1 month ago
Poor Communication, Lack of Accountability & Unresolved Theft Incident at Stonewood Estate
I am extremely disappointed with the level of communication and professionalism displayed by the estate management at Stonewood Estate. Despite several emails being sent regarding serious concerns and incidents at the estate, the estate manager continuously fails to acknowledge or respond to correspondence. A device was ****** during an incident at the estate, and despite management being fully aware of the matter, I have still not received any proper feedback, update, or response regarding it. Numerous follow-ups have been ignored, which has been both frustrating and unacceptable. As a resident, it is deeply concerning to be ignored when raising legitimate security-related concerns that require management’s urgent attention. Even a simple acknowledgement or update has not been provided, which reflects very poorly on the level of service and resident care being offered. Effective communication and accountability are basic responsibilities of estate management, especially when residents are dealing with theft and security-related incidents. The lack of responsiveness and professionalism shown throughout this matter has been extremely disappointing.
0 replies
1 month ago
I would like to write a review about Budget Insurance It’s not everyday where you find yourself personal, respectful, kind, clear communication and informative consultations
I would like to write a review about Budget Insurance It’s not everyday where you find yourself personal, respectful, kind, clear communication and informative consultations. Ms Mpume Twala handled my query very well. Thank you madam
1 reply
4 months ago
LACK OF CUSTOMER ETIQUETTE BY CALL CENTER CONSULTANT AND INCORRECT STATEMENT BALANCE.
On 13 February 2026 at around 09h30, I contacted MFC after reviewing my January statement and noticing what appears to be a double debit of my service fee and AdCover. My debit order of R3 377 ( on the 30 Jan under credit column ) already includes my instalment, service fee, and AdCover as per the normal monthly process. However, one day later after my debit order date on the statement, my statement reflects that the exact same service fee and AdCover amounts billed again within the same month (31 Jan on the debit column). The balance clearly shows these charges being processed after my debit order had already gone off. When I called to query this, the first consultant I spoke to was dismissive and ended the call while I was still explaining the issue, mind you he was bickering with me prior to him ending the call as i was speaking. This was extremely unprofessional and unacceptable customer service. Customers should not be treated this way when raising legitimate billing concerns. After spending nearly an hour trying to get clarity, I was eventually assisted by Dineo around 10h20, who handled the matter professionally and logged a complaint. this raises a concern that customers must struggle to get explanations for discrepancies on their accounts, and even more concerning to experience such poor customer etiquette from certain consultants. ( i will request for a recording as i have time stamps of the call) I am still awaiting a proper explanation and resolution regarding the apparent double charge. I hope MFC addresses both the billing issue and the level of customer service provided.
0 replies
7 months ago
CANCELLATION OF CONTRACT
Spent over after 2hrs trying to call vodacom customer service, going to voda world to request for assistance regarding my cancellation of my contract and settling the bill so that i can close it off. I had been redirected numerous times to different department regarding my request, worse part was the TOBI option that will only assist with the number calling and not the number you'd like assistance one. Could I kindly get assistance please. I want to settle my contract and close it off.
2 replies
11 months ago
Frustrated and Disappointed: Virgin Active Carlswald’s Handling of My Theft Incident
I am extremely disappointed with my experience at Virgin Active Carlswald. On 4 June 2025, my two phones and a smar****ch were ****** from the club while I was taking a shower, shortly after attending Sello’s Shape session. The theft happened between 17:30 and 18:00. It’s now been over a month, and management has still not provided me with any meaningful update about the investigation. It took more than two weeks just to get someone to assist me, and the CCTV footage—which could have been crucial in identifying the *****—was allegedly “lost” when I requested it. The only staff member who has made any effort to keep me updated has been Donald, and even that’s simply because I’ve kept running into him on duty when following up myself. Despite my personal details being taken for the incident report, I have never received any communication or follow-up from the rest of the team. The lack of empathy, urgency, and transparency from Virgin Active Carlswald has left me completely frustrated and disillusioned. I’m now questioning whether this was purely bad luck or possibly an inside job. At the very least, I expected a gym of Virgin Active’s reputation to handle such a serious incident with care and professionalism. Sadly, this has not been the case. I hope sharing my experience prompts the club to improve their security measures and customer service—no one deserves to feel unsafe or ignored where they’re supposed to be focusing on their health and wellness.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)