If you value your sanity, do not use Aramex South Africa

I have NEVER experienced such a frustrating and *********** delivery service.

I’ve spent the entire week trying to get an answer about my shipment and it has been an exercise in sheer incompetence and bad customer service.

- I’ve logged three support tickets (all returning the same reference PRY/0326/43) and sent multiple emails, with no response - I’ve left multiple comments on social media, yet they are either ignored or hidden. Other customers’ complaints are answered, but mine, despite repeated attempts, is completely dismissed. - Their WhatsApp bot is useless — I can only follow prompts and cannot type my actual problem. - The live chat was finally accessed, but the agent Tender abruptly closed the chat without responding to my last message. Now I can’t even start a new chat. - I've emailed them at ALL_JNB_EXP_Detained_Cargo@aramex.com with no response - I've also phoned them and was told the following:

Aramex claims delays are due to unrest, but my package is listed on multiple tracking sites as having left Hong Kong on 28 February. Despite this, their system still shows it as “in transit to South Africa” or “still in China,” even though it was scanned in Sandton and multiple times in Johannesburg. After 3 days of spending countless hours trying to get an update, I was told to just wait it out.

This level of service is unacceptable. I PAID for a delivery service, not to be ignored, misinformed, or forced to spend days chasing basic updates. Aramex’s system, processes, and customer care are a complete failure. It's clear that customer service is not a priority for them.

If you value your parcel, do not trust this company. My experience has been a week of stress, confusion, and sheer incompetence.