Arb Electrical Wholesalers
2|39 reviews
LS
Lejeune S
1 reviews | Active since Member
22 Sept 2025, 10:57
No accountability!!!
We had the worst service after we purchase a 200m cable from them. When we went to site to install the cable it was short of 17m cable. When we contacted them about this and sent them videos where we measure the cable, they said we stole the 17meters and they will have to investigate. They take no accountability, no will to find a resolution with a customer. We have not heard anything from them since we have let them know about this matter, forcing us to buy the cable from another supplier again! We will not recommend using ARB to anyone seeing that this is our second time we had issues with them.
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Replies (56)Arb Electrical Wholesalers's replyOfficial
12 Jan 2026, 05:21 Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially when it impacted your work on site. This is certainly not the level of service we strive to provide. Any discrepancy in supplied cable lengths is taken seriously, and while our standard process does require an investigation to verify such claims, this should never come across as an accusation or a lack of concern for our customers. We sincerely apologise if our communication and follow-up fell short. That is not acceptable, and we acknowledge that the lack of feedback would have added to your frustration. We would appreciate the opportunity to review this matter properly and work towards a fair resolution. Please contact us directly at marketing@arb.za with your invoice number and branch details so that we can escalate this internally and engage with you as a matter of urgency. Thank you for your feedback it helps us identify areas where we need to improve, and we hope to regain your confidence.
Best regards,
Arb Electrical Wholesalers's reply12 Jan 2026, 05:21
Official
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially when it impacted your work on site. This is certainly not the level of service we strive to provide. Any discrepancy in supplied cable lengths is taken seriously, and while our standard process does require an investigation to verify such claims, this should never come across as an accusation or a lack of concern for our customers. We sincerely apologise if our communication and follow-up fell short. That is not acceptable, and we acknowledge that the lack of feedback would have added to your frustration. We would appreciate the opportunity to review this matter properly and work towards a fair resolution. Please contact us directly at marketing@arb.za with your invoice number and branch details so that we can escalate this internally and engage with you as a matter of urgency. Thank you for your feedback it helps us identify areas where we need to improve, and we hope to regain your confidence.
Best regards,