NO REPLY TO CALLS OR EMAILS

I have contacted Arbor Designs in December requesting a quote.Riand? emailed back and after I asked her to submit a quote based on my drawing, she advised she will send it shortly. Since then I have emailed Riand? numerous times....called and left messages for the owner, spoke to Tarryn who said she will get back to me, still weeks later still nothing. My aim was to have council approval by now and have it installed before I move into our new home on 10 Feb in Langebaan. It seems like my R26000 job is not worth their while and I will have to find another supplier! !!!!