Extremely disappointed customer

I logged a product return that i bought from ARC BEAUTY Online store and i have been receiving extremely cold and poor treatment. The sales consultant named Saabir Abrahams would be so nonchalant and promise to log my return, and he would never do it. I logged the return on the 2nd of December and when I call to follow up no one answers the phone and the return is not logged even now. I left countless emails and no one bothers to attend to them. I must say ARC store is not the best store as they act to be. Just today i am on a call and have been holding for 20 minutes and no one is picking up the call.