Terrible service – *********** and misleading diagnosis

I contacted Artic Breez KZN to inspect an air conditioner showing an FO fault. They demanded R450 upfront, which I paid. The technician onsite claimed—without proper testing—that both the motherboard and motor were faulty and needed replacement. He stated the motor was "running too hot." We used our thermal camera to verify this, and the motor measured only 49°C, which is well within normal range.

They did not test the motor or motherboard. When asked what happens if their diagnosis is wrong, the technician vaguely said, "Then we’ll talk and see what we can do." This lack of technical skill and accountability is unacceptable. The owner said he will call us but never did.

We called Dunair for a second opinion. They diagnosed the real issue: the unit just needed a gas refill—simple, quick, and affordable.

Avoid Artic Breez KZN if you value accurate diagnostics, technical competence, and honesty.