No delivery & no refund after 40 days

Subscribed to Business Day mid June 2023. No delivery and countless complaints, only to be assured every time it will be resolved. By mid July Arena Holdings admitted they do not deliver in my area. I asked for a refund and was requested to submit proof of my bank account which I promptly submitted on 16 July. Followed up on 23 and 25 August on the refund and was told it would take 21 more days. Can you believe this? The had my money for a month before admitting the cannot deliver. 40 days passed since sending proof of bank account and now I’m told to wait another 21 days!! Don’t spend any money wit this company. They do not understand the basic meaning of customer service!!