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Subject: Response to Your Recent Feedback Dear Mr. Mitchell, Thank you for taking the time to share your experience with us. We genuinely regret that you feel dissatisfied with the service you received, and we appreciate the opportunity to address your concerns. At Ark Car Rental, we take customer feedback very seriously and are committed to fair and transparent business practices. Please allow us to clarify that security deposits are only withheld in instances where post-rental inspections reveal new damage to the vehicle not recorded at the time of collection. In your case, our team noted markings under the bumper that were not present prior to your rental period, and as per the signed agreement, the associated cost was communicated accordingly. Furthermore, copies of the delivery & collection photographs were communicated to you on Monday, 26 May. Thank you once again for bringing this to our attention. We value your feedback. Kind regards,
Ark Car Rental Team