Absolutely no communication from this company

I've seen only good reviews on this company, and I really wonder how come. I placed an order online and paid for it on 19 September 2023. I received a confirmation email and order number, and they said I'll receive an email when my order is ready even though it's booked to be delivered. Up until today, 13 November, I've had NO communication from this company whatsoever!

I've emailed them four times to ask for updates, but they ignore me. I've phoned their number, but it doesn't exist. I phoned their India number, but it went through to UK and never even rang. You can't send them a message directly from their website, as it keeps saying "email invalid" and doesn't send anything. I've sent them two Whatsapps, which have also been studiously ignored.

I know people who have used them before, and even though they say their delivery is extremely slow, they always receive their orders. However, this is just ridiculous. I have to keep a client hanging because he's already paid for the product, and I'm not getting any updates (not for lack of trying). I'm starting to think I've been ****med. Save yourself some stress and pass on this company.