Terrible service

I am so disappointed in this business. I would honestly never buy from them again after the experience I had with them. I had purchased a ring from their online store at a discounted price (27 January). My order was confirmed and the money deducted from my account. On 6 February, someone emailed me and said the item I had purchased is out of stock, although they were still advertising it on their website (at the full price of course). Two days later I was notified that my refund had been processed. To this day I am still waiting for my refund. Ridiculously poor service. They take multiple days to reply to emails. None of their phone lines work when trying to male contact with them. Truly unacceptable. Would NOT recommend!