Arwyp Medical Centre
Verified Business
Arwyp Medical Centre
Verified Business
30 Reviews (last 12 months)
Responds in 96 hours 17 min
AI Review Summary
Based on recent customer reviews, Arwyp Medical Centre faces significant criticism around its casualty department, where patients report excessive wait times, dismissive and rude staff, and a lack of empathy. Administrative errors, including incorrect billing, coding mistakes, and a gender recording error on a birth certificate, are recurring frustrations. Security and parking safety concerns have also been raised. Positive feedback highlights the maternity and paediatric wards, specific doctors, and certain reception staff who deliver compassionate, attentive care. However, these experiences are heavily outweighed by negative accounts across multiple departments.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
96h 17mReply Time
-27 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 89 hours 32 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
96h 17m
NPS Score
-27
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 89 hours 32 min
Review Distribution
1.8|30 Reviews
May '25 - Apr '26
5(14.8%)
4(0%)
3(0%)
2(0%)
1(85.2%)
5(14.8%)
4(0%)
3(0%)
2(0%)
1(85.2%)
Frequently Asked Questions About Arwyp Medical Centre
Based on recent customer reviews, Arwyp Medical Centre faces significant criticism around its casualty department, where patients report excessive wait times, dismissive and rude staff, and a lack of empathy. Administrative errors, including incorrect billing, coding mistakes, and a gender recording error on a birth certificate, are recurring frustrations. Security and parking safety concerns have also been raised. Positive feedback highlights the maternity and paediatric wards, specific doctors, and certain reception staff who deliver compassionate, attentive care. However, these experiences are heavily outweighed by negative accounts across multiple departments.
Arwyp Medical Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 89 hours 32 min. Hellopeter has tracked Arwyp Medical Centre across 328 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Charne B
1 reviews | Active since Jan 2020
2 Mar 2026, 07:44
Dissapointment
Highly dissapointed with the Hospital Management. They take forever to get back to you and isn't very helpfull. The security guard did not want me to park indside the safe parking bay even though I could see there's alot of parking open. The security said I need to go park in the street as I can't park inside. How can the security refuse a woman that's alone to park inside a safe zone. If you walk out of the Hospital's Main entrance the car guards are already attacking you and harrasing you. They broke into my car and the hospital refuse to give me video footage even though I have sent them the case number. They refuse to take any responsabilty of the incident that happend. When I tried to phone the hospital to report the incident the reception will answer the phone and as soon as you are talking they will put the phone down I had to phone 7 times first to beable to speak to them. I feel this is not good customer care at all.
Helpful (0)
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Charne B
1 reviews | Active since Jan 2020
2 Mar 2026, 07:44
Dissapointment
Highly dissapointed with the Hospital Management. They take forever to get back to you and isn't very helpfull. The security guard did not want me to park indside the safe parking bay even though I could see there's alot of parking open. The security said I need to go park in the street as I can't park inside. How can the security refuse a woman that's alone to park inside a safe zone. If you walk out of the Hospital's Main entrance the car guards are already attacking you and harrasing you. They broke into my car and the hospital refuse to give me video footage even though I have sent them the case number. They refuse to take any responsabilty of the incident that happend. When I tried to phone the hospital to report the incident the reception will answer the phone and as soon as you are talking they will put the phone down I had to phone 7 times first to beable to speak to them. I feel this is not good customer care at all.
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Replies (0)AL
Amy L
1 reviews | Active since Jan 2020
10 Feb 2026, 20:30
Wrong medication
My brother was there yesterday with a bad concussion and they made him sit for an hour and a 45 min before we asked for out papers back and then they wanted to do something, they didnt want him to get a bed in casualty because we havent opened a file but when my mom went to open one she was told to go sit and they were very rude to us, the lady that helps people to go into triage was sitting sleeping while we were there. We took him to Alberton and we were help as soon a we walked in. Its a head injury its a very serious matter. We have been there our whole lives and the past two visits to them was terrible, they gave my brother medication that could kill him, his breathing was challow and he was so out of it he couldn't even wake up or even stand up. We have Acute Intamitant pohoria and cant take alot of meds and when we phoned the doctor to ask why he was giving it he told us there is no such thing so we asked the nurses to see his file to find out what meds he was given because he didnt have a medical braclet on at all so they showed us and we went through the list of stuff we cant have and that was on there so when i asked to see the file again they refused and we had a fit then they quickly flushed his system and he eventually woke up. My brother could have died. Would definitely not recommend going there at all
Helpful (0)
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Amy L
1 reviews | Active since Jan 2020
10 Feb 2026, 20:30
Wrong medication
My brother was there yesterday with a bad concussion and they made him sit for an hour and a 45 min before we asked for out papers back and then they wanted to do something, they didnt want him to get a bed in casualty because we havent opened a file but when my mom went to open one she was told to go sit and they were very rude to us, the lady that helps people to go into triage was sitting sleeping while we were there. We took him to Alberton and we were help as soon a we walked in. Its a head injury its a very serious matter. We have been there our whole lives and the past two visits to them was terrible, they gave my brother medication that could kill him, his breathing was challow and he was so out of it he couldn't even wake up or even stand up. We have Acute Intamitant pohoria and cant take alot of meds and when we phoned the doctor to ask why he was giving it he told us there is no such thing so we asked the nurses to see his file to find out what meds he was given because he didnt have a medical braclet on at all so they showed us and we went through the list of stuff we cant have and that was on there so when i asked to see the file again they refused and we had a fit then they quickly flushed his system and he eventually woke up. My brother could have died. Would definitely not recommend going there at all
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Replies (0)GK
Gugulethu K
1 reviews | Active since Jan 2020
6 Feb 2026, 20:41
Unprofessional behaviour at Causality with our own money .
I came to the hospital an hour ago being sent by my Gynecologist for a CT scan since I have an infection, they told me they can’t admit me I have to go via causality , while earlier on I went to Sunward park hospital where they ruled out the infection and they could have called the hospital for the same results. Okay agreed to do the same urine test again so they could see the same infection, radiology lady comes and tell me that I should go for the scan today , I have been sitting for over two hours in pain feeling cold , they failing to take to the ward and forcing me to do the CT scan today , while my Gynecologist and I agreed to do it tomorrow morning as I wanna rest because I am not feeling well , now I need to spend 4 hours in pain just for a CT scan to be done how unacceptable then this radiology lady comes and be rude towards a while sick patient. I came in for an operation on the 23rd of Jan was admitted at the maternity ward never experienced such disrespect, is it fair that we here to pay but treated like we doing this for free? This is so unacceptable I am very disappointed in the causality team so unprofessional if this how we gonna be treated then why must we come and get treated here ? It’s been over 4 hours waiting to be taken to my ward and no they don’t want I am here freezing in pain and all they do is push their own agenda of the CT which can be done in the morning just as agreed with my doctor .
Helpful (0)
|Replies (0)GK
Gugulethu K
1 reviews | Active since Jan 2020
6 Feb 2026, 20:41
Unprofessional behaviour at Causality with our own money .
I came to the hospital an hour ago being sent by my Gynecologist for a CT scan since I have an infection, they told me they can’t admit me I have to go via causality , while earlier on I went to Sunward park hospital where they ruled out the infection and they could have called the hospital for the same results. Okay agreed to do the same urine test again so they could see the same infection, radiology lady comes and tell me that I should go for the scan today , I have been sitting for over two hours in pain feeling cold , they failing to take to the ward and forcing me to do the CT scan today , while my Gynecologist and I agreed to do it tomorrow morning as I wanna rest because I am not feeling well , now I need to spend 4 hours in pain just for a CT scan to be done how unacceptable then this radiology lady comes and be rude towards a while sick patient. I came in for an operation on the 23rd of Jan was admitted at the maternity ward never experienced such disrespect, is it fair that we here to pay but treated like we doing this for free? This is so unacceptable I am very disappointed in the causality team so unprofessional if this how we gonna be treated then why must we come and get treated here ? It’s been over 4 hours waiting to be taken to my ward and no they don’t want I am here freezing in pain and all they do is push their own agenda of the CT which can be done in the morning just as agreed with my doctor .
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Replies (0)SN
Silindeni N
1 reviews | Active since Jan 2020
10 Jan 2026, 11:35
Arwyp Medical Centre or feedback@arwyp.com
I have nothing against the hospital itself . I could give 10 stars if it was possible including the stuff is excellent but the Cateen there by ground door. I just had lunch and I was served by this horrible young man full of attitude. The guy is so rude and when I was paying there were 2 sweets together with my invoice and he took back those 2 sweets but seeing that he is being ugly for no reason I asked for the sweets back. He is there now, I just left the canteen.
Helpful (0)
|Replies (0)SN
Silindeni N
1 reviews | Active since Jan 2020
10 Jan 2026, 11:35
Arwyp Medical Centre or feedback@arwyp.com
I have nothing against the hospital itself . I could give 10 stars if it was possible including the stuff is excellent but the Cateen there by ground door. I just had lunch and I was served by this horrible young man full of attitude. The guy is so rude and when I was paying there were 2 sweets together with my invoice and he took back those 2 sweets but seeing that he is being ugly for no reason I asked for the sweets back. He is there now, I just left the canteen.
0
Replies (0)AM
Adelaide M
1 reviews | Active since Jan 2020
5 Jan 2026, 04:46
Happy with Maternity ward stuff
I would like to share this in public and appreciate Dr Shivuri and all the rest of the staff that worked with him since I was admitted on the 1st January 2026 till 5th January 2026. I have never seen such love kindness and care from any hospital like I the one I received in Arwyp. Thank you all who worked day and night shift during my hospital stay even the sisters in NICU my baby was well taken care off. I am short of words to express how you all made me feel. It was like I was home with my sisters aunties. May the good Lord bless you all and continue doing your work with love and care to all mankind. I am still amazed with ya'll patience kindness and love ❤️ wow. Those who are not permanent may you get permanent posts and those who are permanent may you be promoted and with high salary increases. To Arwyp management you trained them well and keep making sure the standard is not dropped.
Helpful (0)
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Adelaide M
1 reviews | Active since Jan 2020
5 Jan 2026, 04:46
Happy with Maternity ward stuff
I would like to share this in public and appreciate Dr Shivuri and all the rest of the staff that worked with him since I was admitted on the 1st January 2026 till 5th January 2026. I have never seen such love kindness and care from any hospital like I the one I received in Arwyp. Thank you all who worked day and night shift during my hospital stay even the sisters in NICU my baby was well taken care off. I am short of words to express how you all made me feel. It was like I was home with my sisters aunties. May the good Lord bless you all and continue doing your work with love and care to all mankind. I am still amazed with ya'll patience kindness and love ❤️ wow. Those who are not permanent may you get permanent posts and those who are permanent may you be promoted and with high salary increases. To Arwyp management you trained them well and keep making sure the standard is not dropped.
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Replies (0)lNlN
lindani Nyathi lindani Nyathi
1 reviews | Active since Jan 2020
21 Dec 2025, 13:42
Top Notch service
My daughter admitted for 1 week at pediatric ward. The staff in that department went over and above call of duty in my opinion. Service was top notch. Young Malume is brilliant so is everyone else.
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lindani Nyathi lindani Nyathi
1 reviews | Active since Jan 2020
21 Dec 2025, 13:42
Top Notch service
My daughter admitted for 1 week at pediatric ward. The staff in that department went over and above call of duty in my opinion. Service was top notch. Young Malume is brilliant so is everyone else.
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Replies (0)CU
Christel U
1 reviews | Active since Jan 2020
15 Dec 2025, 00:09
Despicable treatment of elderly patient.
Casualty staff is completely unprofessional. The lack of empathy, compassion and patience with my elderly grandmother who just buried her husband (my grandfather) the day before. She was treated with such a low regard and disgust especially after she vomited up blood on the floor. They obviously felt inconvenienced to clean up the "mess". This is a hospital, for crying out loud! If you are in the medical profession for the paycheck and not for the passion of serving those injured or sick please leave the profession! It is shocking how people are treated. Those who know my grandmother knows how she treats everyone with love and respect. She does not deserve to be manhandled and pushed around! Don't take elderly people to this hateful, disrespectful, horrible establishment!
Helpful (0)
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Christel U
1 reviews | Active since Jan 2020
15 Dec 2025, 00:09
Despicable treatment of elderly patient.
Casualty staff is completely unprofessional. The lack of empathy, compassion and patience with my elderly grandmother who just buried her husband (my grandfather) the day before. She was treated with such a low regard and disgust especially after she vomited up blood on the floor. They obviously felt inconvenienced to clean up the "mess". This is a hospital, for crying out loud! If you are in the medical profession for the paycheck and not for the passion of serving those injured or sick please leave the profession! It is shocking how people are treated. Those who know my grandmother knows how she treats everyone with love and respect. She does not deserve to be manhandled and pushed around! Don't take elderly people to this hateful, disrespectful, horrible establishment!
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Replies (0)TM
Thokozile M
1 reviews | Active since Jan 2020
5 Dec 2025, 20:47
lack sense of urgency
This is my second time going to arwyp and I must say it has once again left a bitter taste in my mouth... I got there at 18:00 with my toddler sick her temperature very high she was hot and sweaty ...please explain to me why I waited until 21:45 for the dr to examine her?? After that I had to wait again for the dr to write her a prescription now that I was getting impatient with the staff they come up with an excuse that they are performing a resuscitation ok fine but how many people perform that ?? Does it take more than 10 people to resuscitate? Oooooh excuse me why do I pay so much money on medical aid so that I can get convenience if all I'm gonna get is standard of a public hospital to say I am mad is an understatement... at this point I'm willing to travel to greenstone busamed or Centurion medicinic because I am so done with arwyp medical center
Helpful (0)
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Thokozile M
1 reviews | Active since Jan 2020
5 Dec 2025, 20:47
lack sense of urgency
This is my second time going to arwyp and I must say it has once again left a bitter taste in my mouth... I got there at 18:00 with my toddler sick her temperature very high she was hot and sweaty ...please explain to me why I waited until 21:45 for the dr to examine her?? After that I had to wait again for the dr to write her a prescription now that I was getting impatient with the staff they come up with an excuse that they are performing a resuscitation ok fine but how many people perform that ?? Does it take more than 10 people to resuscitate? Oooooh excuse me why do I pay so much money on medical aid so that I can get convenience if all I'm gonna get is standard of a public hospital to say I am mad is an understatement... at this point I'm willing to travel to greenstone busamed or Centurion medicinic because I am so done with arwyp medical center
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