Bad experience 😢

We are a group of seven ladies who booked a cruise with MSC via Epic Travel Agency. Our agent was a guy named Tumi not sure about surname .. we paid full amount for the cruise which included cruise shuttle accomodation for 2nights in Durban. We also paid for the drinks package and internet package. To our surprised when we arrived on board he didn't pay for our drinks and internet. Before we go on the cruise he informed us that we have to top up on the flights of which each member paid extra R240000. On our returned from the cruise at the airport he didn't pay from our luggage mind you this id a different flight to that we used going to Durban. The shuttle was a disaster not safe and it was just a taxi which was going around collecting passengers at our expenses. Epic Travel Agency we need our refund asap.. Hello Peter help us to recover our money