Zero Service Delivery while Money Taken

I bought a QLED TV from their online platform on the 29 Nov 2024, today is the 19 Jan 2025, guess what - I haven't received anything. The delivery date given to me via their chat was the 10 Dec 2024 and the delivery never occurred. Since then I have been sending chats and e-mails but to no avail, one wonder if they see these chats and e-mails or not. Now, I am pleading for all of us who are complaining here to open ******** cases with hawks perhaps the owner(s) can be held accountable.