Ascot Inn-false promises

Good evening Ascot Inn management,

I am writing this email to let you know that I am very disappointed in the service I received from your staff. Almost 2months ago I spoke to Henry to make my early booking for next year comrades date in 2020, and I was informed that bookings are not open yet. However I was told by Henry that since I am such a loyal customer of Ascot Inn for many years that I would be provided with a provisional booking and a confirmed booking would be secured for me once bookings open for next years comrades. This confirmation was never sent to me in writing as I was promised by Henry at the time. Upon calling today (date of email) I am told by Bob that all comrades bookings for next year is closed. I am very disappointed with this as I indicated to Bob, and I feel that I have been unfairly disadvantaged out of the fault caused by Ascot Inn. Ascot Inn has not honored its word to me and in my opinion have cheated me out of accommodation, due to falsely misleading me and not honoring your word, despite me being supportive of your place for so many years. I am writing this email to express my disappointment and I hope you rectify this situation. Failing which as I have told Bob the next emails goes to social media and hellopeter.com customers complaints website. I always loved Ascot Inn and hope for your sake that you sort this out and help restore our relationship, or else I can't see myself ever supporting your establishment again. I trust to await your soonest response. Blessed regards Alfonso Zaire Tel. 0605255225