AZ
Alfonso Z
Active since Dec 2011
7
Reviews
0
Industries
Reviews
7 reviews77 months ago
Ascot Inn-false promises
Good evening Ascot Inn management, I am writing this email to let you know that I am very disappointed in the service I received from your staff. Almost 2months ago I spoke to Henry to make my early booking for next year comrades date in 2020, and I was informed that bookings are not open yet. However I was told by Henry that since I am such a loyal customer of Ascot Inn for many years that I would be provided with a provisional booking and a confirmed booking would be secured for me once bookings open for next years comrades. This confirmation was never sent to me in writing as I was promised by Henry at the time. Upon calling today (date of email) I am told by Bob that all comrades bookings for next year is closed. I am very disappointed with this as I indicated to Bob, and I feel that I have been unfairly disadvantaged out of the fault caused by Ascot Inn. Ascot Inn has not honored its word to me and in my opinion have cheated me out of accommodation, due to falsely misleading me and not honoring your word, despite me being supportive of your place for so many years. I am writing this email to express my disappointment and I hope you rectify this situation. Failing which as I have told Bob the next emails goes to social media and hellopeter.com customers complaints website. I always loved Ascot Inn and hope for your sake that you sort this out and help restore our relationship, or else I can't see myself ever supporting your establishment again. I trust to await your soonest response. Blessed regards Alfonso Zaire Tel. 0605255225
0 replies
85 months ago
Disappointment at the Radisson
I am very disappointed by the poor hospitality received from the staff at Radisson Blue Hotel, for our 2 day stay from the 26-28 April. Upon check in we were treated by the reception staff as if we were second class guests. We did an online booking so I assume they thought we received our stay for much cheaper, hence the poor service and it did not need to be great. I made a special request for a non smoking,quiet,high up room with a walkin shower, and plenty of sunshine in the room. I received a bathtub shower room. Upon requesting to change it, it was changed but not too much sunshine and I was told that I would have to pay an upgrade fee for a room with sunshine. Service requests like water, collecting of luggage and a room plugpoint took ages to come and only after several phonecalls. We were never informed about breakfast nor about the facilities the hotel has example a swimming pool, only that the room did not come with breakfast. I have stayed at the Radisson previously in the UK where the service was outstanding, but the service at this south African Radisson affiliated hotel is far apart from this name of excellence hotels and such a disappointment. I would not recommend this hotel to anyone.
0 replies
93 months ago
No Rebate for DSTV customers due to technical error on decoders for 1months
For the past 4weeks I have been unable to access my Catch-Up option nor my Box Office option on my DSTV Explora decoder. I have called into the DSTV Centre on 3 occasions and each time I have been informed that they are aware of the problem and are working on it. My query is that never once was there any communication from DSTV that they are experiencing this problem, and they are willing to apply a rebate to their customers accounts, as a means of compensation for the inconvenience created. I find this very poor service, and request a rebate on my account with immediate effect, failing which my next letter will be to the social media channels. I trust you will find my request fair and give consideration to my request.
106 replies
101 months ago
Poor food quality and poor customer service at Nevada Spur in Mtubatuba
We received very poor quality food at spur in Mtubatuba, kzn. The butternut was stale, the lettuce for the green salad was unwashed + the chicken schnitzel was drenched in oil. Upon informing the manager on duty about this, they still made us pay for the food. Very bad customer service.
0 replies
104 months ago
Spoilt Anniversary lunch at Protea Richards bay Waterfront
I would just like to express my utmost dissatisfaction and disappointment that me and my wife received at your restaurant today. As explained to the manager Mr Henry Pieterse on Thursday when I made my reservation with him, that we are celebrating our anniversary and that we would like the day to be special, it was everything but. We arrived at the restaurant at 14:00, our table was not prepared, our flowers that I brought through on Saturday was still in the fridge. None of the waiters nor the restaurant manager on duty had any idea about our anniversary lunch arrangements made with the manager, despite this having been written in the book for their records. Upon calling the manager that I spoke to he did not even apologise to me personally. Once we were seated eventually, the waiters took so long to bring the food. Once the food arrived my wife did not enjoy her starter that was over salted, as well as her main course that had hair still attached to the chicken. My oxtail casserole dish also had too much oil and not prepared well. Upon departure the manager on duty (Mdu) could not even try to make right for our disappointment caused by not charging us for some our food our adding something complimentary, which we would have appreciated and considered good hospitality, considering that is a big franchise like protea hotel group, and hospitality should be on top of their list of priorities. This was all very dissapointing to us, since we wanted our day to be special. Hopefully this report will be actioned upon by the protea hotel group and they will urge their restaurant in Richards bay waterfront to improve on their hospitality and service. Regards
166 replies
104 months ago
DISHONOURING OF VALID CLAIM
I lodged a claim on damage to my building with my insurance dated 5 September 2017. The claim was for subsidence of my land around my house, and in turn the landslip has caused the sewer pipe joints and trap to shift, causing sewer to flow down to my neighbours house. Subsidence and landslip/slide is covered in my insurance schedule. The insurance sent out the assessor and he reported back to my insurance company dated 13 September 2017. The insurance then informed me that due to the assessors report they can unfortunately not honour my claim, due to this being a long term erosion problem which is apparently not covered in my insurance policy schedule. I disputed this outcome, due me being positive that this is landslide/subsidence which is covered, and requested a second opinion on the assessor. The agent said that I should refer to the t/c's which should have been issued to me on signing up for my insurance policy. I indicated to him that I was never referred to the t/c's on signing up, but only to the schedule. I mentioned that it is unethical to know want to refer me to the t/c's on claiming. Irrespective, the agent referred my case to the insurance manager to investigate further. I requested the report of the assessor from the agent to familiarize myself with what he has indicated pertaining to my home damage. To date of writing this report I have not been furnished with this assessors report. 2days later I was contacted by the insurance manager and we discussed the claim further in detail as well as the t/c's which she then pointed out to me. Based on what I was informed that appeared in the assessors report, nowhere was it ascertained beyond a doubt that I am not covered for this type of damage. The manager informed me that she will research my case further and discuss this with her colleagues, and revert back to me in 3 business days dated 19 September. To date I have not been contacted, and after following up numerous times to speak to the manager I am not being assisted. Hence the reason for my report.
244 replies
104 months ago
UNSATISFACTORY RETURNS/REFUND POLICY
I ordered a security safe online and it was delivered to me 4working days after order. I paid COD for the good on delivery. I suspected something wrong with the goods since the weight was too light. I informed the delivery guy without being hasty that I would weigh the good at home and inform him asap when I want it exchanged or refunded. I weighed it at home thereafter and immediately informed takealot about the return and they logged it online. The agent informed me that they will collect the goods and that I will have to wait 21days for my exchange or return. I indicated that this is unacceptable and that I would want the correct good to be sourced by takealot and then an exchange should take place when they collect from me. I was informed that they cannot operate like that since it is against their returns/exchange policy. I then informed the agent to reimburse me immediately on collection, so that whilst I wait for them to source the correct good during the 21days I have the option of seeking a correct security safe somewhere else. This was logged accordingly by the agent and an email sent to me confirming collection date. On date of collection (4days later), I contacted the courier company and enquired regarding the instructions they received from takealot, and they said they were only informed to collect, not reimburse. I contacted takealot, and requested to speak to the agent that logged the return upon which I was refused. I then requested to speak to the manager, and I was likewise refused, hence the reason for this complaint. I am of the opinion that irrespective of the returns/exchange policy, it is only ethically correct that if certain conditions are agreed upon like the refund on collection that it should be honoured. Also it does not make sense how can a purchase take 4 working days, whilst a refund/exchange takes place 21 days.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)