SS
Spur Steak Ranches
Unclaimed Business
SS
Spur Steak Ranches
Unclaimed Business
296 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spur Steak Ranches delivers a polarised experience across its national franchise network. While individually named staff members are frequently praised for exceptional warmth and attentiveness, the brand is severely undermined by recurring food quality failures, dangerously long wait times, multiple food poisoning reports, and inconsistent management responses to complaints. The overall customer experience varies dramatically by branch.
Top Strengths:
- •Customer Service & Staff Conduct: Individually named waiters and managers receive glowing praise for friendliness, attentiveness, and going above and beyond. However, equally frequent reports of rude, dismissive staff and absent managers drag the score down significantly.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
3
Score
Ranking
#2
in Restaurants
NPS Score
-20
Recommended: Unlikely
Review Distribution
2.6|296 Reviews
May '25 - Apr '26
5(36.4%)
4(1.1%)
3(3.8%)
2(6.1%)
1(52.7%)
5(36.4%)
4(1.1%)
3(3.8%)
2(6.1%)
1(52.7%)
Recent reviews (296)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
BZ
Buhle Z
1 reviews | Active since Jan 2020
18 Mar 2026, 16:01
Old Lettuce
I bought a chicken wrap today in Wynberg the Lettuce was old and brown and it’s not the first time experience this lettuce issue, their lettuce is not fresh at all, I didn’t even enjoy it because I had to take it off the wrap.
Helpful (0)
|Replies (0)BZ
Buhle Z
1 reviews | Active since Jan 2020
18 Mar 2026, 16:01
Old Lettuce
I bought a chicken wrap today in Wynberg the Lettuce was old and brown and it’s not the first time experience this lettuce issue, their lettuce is not fresh at all, I didn’t even enjoy it because I had to take it off the wrap.
0
Replies (0)AM
AUDIN M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:16
Worst experience
I am very disappointed with the service provided at the spur cornubia branch I am a loyal customer of spur and today was my worst experience ever and I don't plan to ever going back to the branch at cornubia but I am writing this email so this don't happen again to another customer today (15 March 2026) I made my way to spur cornubia my wait was around one hour but I didn't mind because good food takes time to prepare but when I asked the waiters why is my food taking long because other customers who ordered after me that already ate and paid the bill while I still wait for my meal at this point I knew something wasn't right only to find out my meal was taken by someone else and I had to wait I did advise the manager and the store manager about the situation the manager tried his best to keep me happy because he knew I was a fami**** face and even offered to give me the meal for free but I was disappointed and disgusted with this situation and had to leave the store.
Helpful (0)
|Replies (0)AM
AUDIN M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:16
Worst experience
I am very disappointed with the service provided at the spur cornubia branch I am a loyal customer of spur and today was my worst experience ever and I don't plan to ever going back to the branch at cornubia but I am writing this email so this don't happen again to another customer today (15 March 2026) I made my way to spur cornubia my wait was around one hour but I didn't mind because good food takes time to prepare but when I asked the waiters why is my food taking long because other customers who ordered after me that already ate and paid the bill while I still wait for my meal at this point I knew something wasn't right only to find out my meal was taken by someone else and I had to wait I did advise the manager and the store manager about the situation the manager tried his best to keep me happy because he knew I was a fami**** face and even offered to give me the meal for free but I was disappointed and disgusted with this situation and had to leave the store.
0
Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:22
Excellent service on food, loving staff, kids play area👌well done, much appreciated
Ntokozo at Eldorado Spur at Hillcrest KZN Excellent service, appreciated👌🙌
Helpful (0)
|Replies (0)PM
Precious M
1 reviews | Active since Jan 2020
16 Mar 2026, 06:22
Excellent service on food, loving staff, kids play area👌well done, much appreciated
Ntokozo at Eldorado Spur at Hillcrest KZN Excellent service, appreciated👌🙌
0
Replies (0)FE
Francois E
1 reviews | Active since Jan 2020
13 Mar 2026, 18:28
Die pensionaris menu...
Die pensionaris menu baie goeie waarde vir geld ! Wendy se diens aan ons was top gehalte.
Helpful (0)
|Replies (0)FE
Francois E
1 reviews | Active since Jan 2020
13 Mar 2026, 18:28
Die pensionaris menu...
Die pensionaris menu baie goeie waarde vir geld ! Wendy se diens aan ons was top gehalte.
0
Replies (0)LD
Lesego D
1 reviews | Active since Jan 2020
12 Mar 2026, 11:33
Job Enquiry - how can I apply at Spur ?
Good day . My name is Lesego Disemelo from Johannesburg. I'm interested in working at Spur Steak Ranches and have been trying to contact a branch to ask about job opportunities . I recently obtained a Food Safety Certificate and would really appreciate being directed to the correct place to apply for any available positions . Thank you
Helpful (0)
|Replies (0)LD
Lesego D
1 reviews | Active since Jan 2020
12 Mar 2026, 11:33
Job Enquiry - how can I apply at Spur ?
Good day . My name is Lesego Disemelo from Johannesburg. I'm interested in working at Spur Steak Ranches and have been trying to contact a branch to ask about job opportunities . I recently obtained a Food Safety Certificate and would really appreciate being directed to the correct place to apply for any available positions . Thank you
0
Replies (0)PK
Pearl K
1 reviews | Active since Jan 2020
10 Mar 2026, 18:01
Dakota Spur Amazing service
Thank you to the team on duty at Dakota Spur yesterday. Themba, thank you for the warm welcome, admire someone who notices a customer and helps get them seated and also makes an attempt to put a smile on their face. Noxolo, thank you for your service. I hope you will get out of your shell nobuhle bakho sis. Keep up the great work 💐 Pinky ❤️ your customer service is outstanding hey. I admire someone who can walk a mile in their customers shoes. Ubuntu bakho is unmatched no wonder you’re placed in the position you hold. Very deserving.
Helpful (0)
|Replies (0)PK
Pearl K
1 reviews | Active since Jan 2020
10 Mar 2026, 18:01
Dakota Spur Amazing service
Thank you to the team on duty at Dakota Spur yesterday. Themba, thank you for the warm welcome, admire someone who notices a customer and helps get them seated and also makes an attempt to put a smile on their face. Noxolo, thank you for your service. I hope you will get out of your shell nobuhle bakho sis. Keep up the great work 💐 Pinky ❤️ your customer service is outstanding hey. I admire someone who can walk a mile in their customers shoes. Ubuntu bakho is unmatched no wonder you’re placed in the position you hold. Very deserving.
0
Replies (0)SS
Shaneen S
1 reviews | Active since Jan 2020
9 Mar 2026, 18:05
SPUR BLACKHEATH RANDBURG HALAAL
This is 400 grams ribs at Spur Blackheath. We were told that they would replace it, he ordered a **** Uber and made as if the driver got lost or didnt pitch with the replacement. Picture says 1000 words , they gave me 2 bones and 2 pieces of meat. That's the worst customer service ever... Making us stupid and then think we stupid. I always came to this spur but i will never ever support this establishment again!!! And you do these moves during ramadan.
Helpful (0)
|Replies (0)SS
Shaneen S
1 reviews | Active since Jan 2020
9 Mar 2026, 18:05
SPUR BLACKHEATH RANDBURG HALAAL
This is 400 grams ribs at Spur Blackheath. We were told that they would replace it, he ordered a **** Uber and made as if the driver got lost or didnt pitch with the replacement. Picture says 1000 words , they gave me 2 bones and 2 pieces of meat. That's the worst customer service ever... Making us stupid and then think we stupid. I always came to this spur but i will never ever support this establishment again!!! And you do these moves during ramadan.
0
Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
2 Mar 2026, 13:07
Awesome service
Spur Cresta - wow Your service has drastically improved and its actually nice to go to your branch for a meal. Tecla our waitress was also very friendly, helpful assisted me with the spur app with her eyes closed! Cant wait for our next meal :)
Helpful (0)
|Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
2 Mar 2026, 13:07
Awesome service
Spur Cresta - wow Your service has drastically improved and its actually nice to go to your branch for a meal. Tecla our waitress was also very friendly, helpful assisted me with the spur app with her eyes closed! Cant wait for our next meal :)
0
Replies (0)