VM
Vinolia M
Active since Jun 2022
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Disappointed in Product and Service
I am writing to express my disappointment with the service I received at Clicks regarding a recent purchase. I bought a set of headsets for my daughter to assist her with her studies, and after just a few weeks of use, they have proven to be defective. I returned to the store with my Clicks card and was able to provide proof of purchase, despite not having the original slip. However, I was informed that I can only exchange the item for the exact same brand. I find this highly unfair, especially considering the item has already proven to be of poor quality. I do not feel confident taking the same product again. As a loyal Clicks customer, I expected better service and support. I am simply asking for a refund or a store voucher so I may choose an alternative brand I can trust. I believe this is a reasonable request under the Consumer Protection Act.
0 replies
14 months ago
Be ware of Vodacom Contract
What a terrible experience with Vodacom! How can a contract number activate data for R800? My monthly bill has doubled from R1,000 to R2,000 without explanation. What is this USSD you are referring to? I am being sent from pillar to post with no answers. There is no SMS to confirm this activation. What is so special about this 10GB that it warrants an additional R800 charge? I would never recommend anyone to take a contract with Vodacom. I am canceling my contract immediately—this is a complete rip-off. I also intend to escalate this matter under the Consumer Protection Act.
53 replies
14 months ago
Contact billing ****
Vodacom is a daily ****! I have a contract with Vodacom, and I wouldn’t advise anyone to sign up with them. Last month, my bill increased from R1,050 to R1,200 due to an "airtime advance" I never requested. I called and asked for this service to be removed, yet this month, I was charged another R150 for airtime advance and an extra R800 for data. My line is not on an open plan, and I did not request any additional data. How does my statement increase by R1,000 without my authorisation? This is unacceptable and feels like a deliberate attempt to **** customers.
159 replies
16 months ago
Quick to understand ...
Quick to understand and carter for your need
56 replies
29 months ago
A comprehensive cover from hell
The benefit, as described in the policy, clearly outlines a comprehensive service, inclusive of assistance for breakdowns, accidents, key lockouts, fuel shortages, and tire changes. Nowhere in the provided information was it stated that there exists a restriction of only three benefits per annum. As a customer, I re**** on the information presented while purchasing the policy, assuming that I would be covered for these services as needed without such limitations. As a woman, being left stranded without the immediate assistance that was promised has not only caused inconvenience but also posed safety concerns. I trust you understand the seriousness of this matter, especially in emergency situations. I kindly request clarification on where in the policy documents or terms and conditions this limitation is explicitly stated. Additionally, I urge a reevaluation of this limitation, as it significantly impacts the reliability and utility of the provided roadside assistance, especially in emergencies.
73 replies
29 months ago
Houses from hell
It's deeply concerning when a business fails to take accountability for the quality of their work, especially in the case of building new houses that develop structural issues within a short period. When a home shows signs of cracking within five years, it indicates a significant problem, potentially linked to the materials or construction methods used. From a consumer perspective, this situation is distressing. It's not just about the financial investment but also the emotional attachment and sense of security that a home should provide. A business that avoids taking responsibility for using substandard materials or construction practices is not only ********* but also erodes trust in their brand and raises serious questions about their integrity and commitment to customer satisfaction.
0 replies
31 months ago
Jet store a ****
Jet is a ****. I have just checked my jet account statement and i have been charged for jet club. i have never signed up for this and need an explanation on this matter.
131 replies
40 months ago
Bad customer service/No exchange policy
I bought 4 packs of pampers that time of black Friday. I used 1 and now realized that 4+is small and I went to ask to exchange for size 5 and I am told I will need to top up while I am taking the same thing, is just a size exchange. The manager and assistance where both rude and they were not even making sense of what is being explained. I asked for the exchange policy they couldn't even give me. Mall of africa no service at all and they don't respect the customers.
0 replies
43 months ago
Exchange policy
Woolworth slip says if you don't have a slip they will gladly exchange, I went to Sandton but I was told to ask the person who gave me the present to give me the slip, why are you not updating your website and your slip about your return policy. Your slip is giving false information.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)