Click on Shop / Click on Group (Pty) Ltd
Claimed Business
|2.1|9 Reviews (last 12 months)|This business does not respond to reviews
Click on Shop / Click on Group (Pty) Ltd
Claimed Business
|2.1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Click on Shop / Click on Group (Pty) Ltd is facing significant customer experience challenges across its retail and pharmacy operations. Shoppers consistently mention frustrations with online ordering, click and collect failures, missing items from promotional bundles, and parcel handling issues at store collection points. A recurring theme is dissatisfaction with staff conduct, refund delays, and perceived misleading pricing. Pharmacy interactions draw mixed feedback, with some customers praising attentive, knowledgeable assistants while others report rudeness and concerns over expired medication. Trust in service recovery appears weakened.
Performance(last 12 months):
NPS Score
-25Unlikely
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGK
Gafsa K
1 reviews | Active since Aug 2011
12 May 2026, 14:03
Assistance Required – Faulty Iron and Guarantee
Good day, A few months ago, I purchased an iron from your Promenade store. Unfortunately, it stopped working last week. When I returned to the store, I was advised that I need the receipt to process the matter. I asked if the purchase could be verified through my club card, but was told the the department is closed. Since then, I have been contacting the call centre, but I am repeatedly informed that head office is closed. This leaves me uncertain about how to proceed, and I am concerned that my guarantee may expire before I am able to get assistance. Could you please advise: • How I can resolve this issue without the original receipt. • Whether my guarantee will remain valid until your offices reopen. • Who I can contact directly to ensure this matter is addressed. I would appreciate urgent guidance so that I do not lose my guarantee rights due to circumstances beyond my control. Kind regards
Helpful (0)
|Replies (0)GK
Gafsa K
1 reviews | Active since Aug 2011
12 May 2026, 14:03
Assistance Required – Faulty Iron and Guarantee
Good day, A few months ago, I purchased an iron from your Promenade store. Unfortunately, it stopped working last week. When I returned to the store, I was advised that I need the receipt to process the matter. I asked if the purchase could be verified through my club card, but was told the the department is closed. Since then, I have been contacting the call centre, but I am repeatedly informed that head office is closed. This leaves me uncertain about how to proceed, and I am concerned that my guarantee may expire before I am able to get assistance. Could you please advise: • How I can resolve this issue without the original receipt. • Whether my guarantee will remain valid until your offices reopen. • Who I can contact directly to ensure this matter is addressed. I would appreciate urgent guidance so that I do not lose my guarantee rights due to circumstances beyond my control. Kind regards
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Replies (0)MS
Mark S
1 reviews | Active since Mar 2026
1 Apr 2026, 09:23
Misleading advertising
Clicks are offering 4 slice toaster at R 350, apparently we save R119, this is misleading. The actual saving is R84. Reason, to have it delivered to the store will cost an additional R35. To buy a new toaster one would need to go to the store anyway. It leaves a bitter taste when a company attempts to mislead or fool a shopper. Not what I expected from Clicks.
Helpful (0)
|Replies (0)MS
Mark S
1 reviews | Active since Mar 2026
1 Apr 2026, 09:23
Misleading advertising
Clicks are offering 4 slice toaster at R 350, apparently we save R119, this is misleading. The actual saving is R84. Reason, to have it delivered to the store will cost an additional R35. To buy a new toaster one would need to go to the store anyway. It leaves a bitter taste when a company attempts to mislead or fool a shopper. Not what I expected from Clicks.
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Replies (0)VAM
V. A MOGAPI
1 reviews | Active since Nov 2021
10 Mar 2026, 08:26
Poor service from Clicks Kempton Square
I went to visit clicks at Kempton square to collect my medication as they kept my prescription their service was as horrible I was assisted by Phumudzo and Evans mositane they were so rude I end up taking my prescription to Dischem where I have received excellent service Phumudzo she is something else she doesn’t deserve to work with people I have never come across that attitude even if at Pick ‘n Pay that’s was so horrible
Helpful (0)
|Replies (0)VAM
V. A MOGAPI
1 reviews | Active since Nov 2021
10 Mar 2026, 08:26
Poor service from Clicks Kempton Square
I went to visit clicks at Kempton square to collect my medication as they kept my prescription their service was as horrible I was assisted by Phumudzo and Evans mositane they were so rude I end up taking my prescription to Dischem where I have received excellent service Phumudzo she is something else she doesn’t deserve to work with people I have never come across that attitude even if at Pick ‘n Pay that’s was so horrible
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Replies (0)nM
nthabeleng M
1 reviews | Active since Jun 2017
4 Mar 2026, 12:22
Expired pills
I bought 100 pills clicks brand rhinestone for allergies 2025/08/20 and it's expiring date is 2025/09 so they sold me pills that expires in the next 10days reason I check expiring Date after I took them I had slow beating heart and felt dizzy where I had to sit not doing anything I don't know what will happen to me as I took expired pills as a normal person when you buy pills worse 100 of then u won't finish them in 6 months I just checked pills I bought from them same months they only expire 2027 so why this one a month later and when I call they said they can't do anything with that as I didn't check expering date that time Reason I went back and chevk
Helpful (0)
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nthabeleng M
1 reviews | Active since Jun 2017
4 Mar 2026, 12:22
Expired pills
I bought 100 pills clicks brand rhinestone for allergies 2025/08/20 and it's expiring date is 2025/09 so they sold me pills that expires in the next 10days reason I check expiring Date after I took them I had slow beating heart and felt dizzy where I had to sit not doing anything I don't know what will happen to me as I took expired pills as a normal person when you buy pills worse 100 of then u won't finish them in 6 months I just checked pills I bought from them same months they only expire 2027 so why this one a month later and when I call they said they can't do anything with that as I didn't check expering date that time Reason I went back and chevk
0
Replies (0)MS
Michael S
1 reviews | Active since Jun 2014
23 Dec 2025, 19:02
Courier Service delivery to Brooklyn Mall's, Click's store.
******* service, & ****s too, today, at Brooklyn Mall. I have collected 2 parcels at Clicks Brooklyn Mall, within the last 3 months-I popped into the same store a couple of day's ago, & told a guy Ponny, that the courier service will be delivering goods to the same store, & he must alert his staff members. He said no problem , he would do so-The courier arrives at Clicks today, & a lady Millicent starts chirping all sortsa ******* about Pargo-I have no clue who Pargo are, so the manager chats to me, & I tell her the about my parcel, & she hangs up, so I pop to the store, and this Ponny dude, pop's up with all sorts of ******* stories, so from me collecting 2 parcels in the past from Temu, via the courier they use, at the same Clicks store, this Ponny guy is an is an idiot and a lair too. What type of people doe Click's employ, cos it is like a taxi rank in that store, so they did not sign for my parcel, & now, I cannot hand the gifts out for Christmas, & that is due to Clicks employing trashy staff, that cannot resolve a simple problem,-I am cutting up my gold card, & cheers to trashy Clicks
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jun 2014
23 Dec 2025, 19:02
Courier Service delivery to Brooklyn Mall's, Click's store.
******* service, & ****s too, today, at Brooklyn Mall. I have collected 2 parcels at Clicks Brooklyn Mall, within the last 3 months-I popped into the same store a couple of day's ago, & told a guy Ponny, that the courier service will be delivering goods to the same store, & he must alert his staff members. He said no problem , he would do so-The courier arrives at Clicks today, & a lady Millicent starts chirping all sortsa ******* about Pargo-I have no clue who Pargo are, so the manager chats to me, & I tell her the about my parcel, & she hangs up, so I pop to the store, and this Ponny dude, pop's up with all sorts of ******* stories, so from me collecting 2 parcels in the past from Temu, via the courier they use, at the same Clicks store, this Ponny guy is an is an idiot and a lair too. What type of people doe Click's employ, cos it is like a taxi rank in that store, so they did not sign for my parcel, & now, I cannot hand the gifts out for Christmas, & that is due to Clicks employing trashy staff, that cannot resolve a simple problem,-I am cutting up my gold card, & cheers to trashy Clicks
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Replies (0)nN
nozipho N
1 reviews | Active since Oct 2011
1 Sept 2025, 17:16
Terrible Service and Missing Item from the Online and Evaton Branch
I am extremely disappointed with the service I received at Clicks Online and the Evaton Branch. I purchased the Vigro promotion (buy 3, pay for 2), but only received 2 items. When I went to collect my order, I was made to wait for more than 30 minutes, only to be told that they could not use the OTP I had been given. After waiting another week to finally receive my products, one item was still missing. This has been one of the worst customer service experiences I have ever had ,unprofessional, frustrating, and unacceptable. I am very angry and frustrated that after paying for a promotion, I still did not receive what I bought. I expect Clicks to resolve this urgently and provide the missing product without any further inconvenience.
Helpful (0)
|Replies (0)nN
nozipho N
1 reviews | Active since Oct 2011
1 Sept 2025, 17:16
Terrible Service and Missing Item from the Online and Evaton Branch
I am extremely disappointed with the service I received at Clicks Online and the Evaton Branch. I purchased the Vigro promotion (buy 3, pay for 2), but only received 2 items. When I went to collect my order, I was made to wait for more than 30 minutes, only to be told that they could not use the OTP I had been given. After waiting another week to finally receive my products, one item was still missing. This has been one of the worst customer service experiences I have ever had ,unprofessional, frustrating, and unacceptable. I am very angry and frustrated that after paying for a promotion, I still did not receive what I bought. I expect Clicks to resolve this urgently and provide the missing product without any further inconvenience.
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Replies (0)HG
Henry G
1 reviews | Active since Mar 2018
25 Aug 2025, 08:00
GREAT SERVICE, CLICKS PHARMACY CAPE GATE
These 5 stars goes to a great pharmacy assistant at Clicks pharmacy Cape Gate mall. On Saturday 23 August 2025,i went to this pharmacy to make an enquiry about medication on my medical aid card. This was the very first time I used my medical aid card at clicks. She checked everything and gave me the good news. I turned around to get a ticket, but she called me back and asked me for what I needed the medicine for. I explained and she helped me so beautiful. What a star. Thanks Clicks for having employees that are passionate about your clients and of their work. As a retired military veteran, it makes my sacrifices of the past so much satisfying.
Helpful (0)
|Replies (0)HG
Henry G
1 reviews | Active since Mar 2018
25 Aug 2025, 08:00
GREAT SERVICE, CLICKS PHARMACY CAPE GATE
These 5 stars goes to a great pharmacy assistant at Clicks pharmacy Cape Gate mall. On Saturday 23 August 2025,i went to this pharmacy to make an enquiry about medication on my medical aid card. This was the very first time I used my medical aid card at clicks. She checked everything and gave me the good news. I turned around to get a ticket, but she called me back and asked me for what I needed the medicine for. I explained and she helped me so beautiful. What a star. Thanks Clicks for having employees that are passionate about your clients and of their work. As a retired military veteran, it makes my sacrifices of the past so much satisfying.
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Replies (0)