Assistance Required – Faulty Iron and Guarantee

Good day, A few months ago, I purchased an iron from your Promenade store. Unfortunately, it stopped working last week. When I returned to the store, I was advised that I need the receipt to process the matter. I asked if the purchase could be verified through my club card, but was told the the department is closed. Since then, I have been contacting the call centre, but I am repeatedly informed that head office is closed. This leaves me uncertain about how to proceed, and I am concerned that my guarantee may expire before I am able to get assistance. Could you please advise: • How I can resolve this issue without the original receipt. • Whether my guarantee will remain valid until your offices reopen. • Who I can contact directly to ensure this matter is addressed. I would appreciate urgent guidance so that I do not lose my guarantee rights due to circumstances beyond my control. Kind regards